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Contributor I
Jul 31, 2023 7:10 PM UTC
Answered

where has Spotify gone?!! (S1 Sonos) automatically removed and can't add back in

played music yesterday - Spotify service on Sonos - now Spotify is no longer in my music service list and not selectable….! I’ve lost Spotify!!! Anyone else? Surely not just me

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paulglaveAnswer
Lyricist II
Jul 31, 2023 11:34 PM UTC

I’ve just got it back. Looks like it’s fixed.

18 replies

Lyricist I
Aug 1, 2023 12:07 AM UTC

How did you get Spotify back? It’s still missing for me and I can’t add it. Thank you

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Contributor I
Aug 1, 2023 12:21 AM UTC

How did you get Spotify back? It’s still missing for me and I can’t add it. Thank you

Still off for me. Scary.

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Airgetlam
Aug 1, 2023 12:33 AM UTC

If you’re still having issues, try removing it from your controller, the adding it back. This should force a re-authorization with the Spotify servers. If, however, this doesn’t fixe it, and you’ve tried a reboot of both your speakers and router, than you should call Sonos Support directly to discuss it.

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Bruce
Lyricist I
Aug 1, 2023 12:35 AM UTC

i’m having the same problems how do you fix it 

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Lyricist III
Aug 1, 2023 3:12 AM UTC

I'm having the same issue. Spotify disappeared from music services list and isn't even there  as a selection to add it back in. Was working fine yesterday

 

Please get this resolved asap 

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Lyricist I
Aug 1, 2023 3:16 AM UTC

Same issue with me. Used it yesterday and today can no longer play music on my speakers since it’s the only streaming service I use and ofcourse no Bluetooth support for the previous generation unlike every other modern speaker that exists…

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Jamie A
Sonos Staff
Aug 1, 2023 8:00 AM UTC

Hi @justinpclark07 et al,

There was a temporary service outage with Spotify that prevented users from streaming Spotify on Sonos, either from the Sonos app or with Spotify Connect.

This has since been resolved, however, if you’re still unable to use or see Spotify in the Sonos app then please do the following in this order:

  1. Reboot your Router.
  2. Reboot your Sonos speakers.
  3. Reboot your controller.
  4. Remove and re-add Spotify in Music Services.

If you’ve followed these steps and you’re still having issues, then please reach out to our support team for further assistance.

I hope this helps!

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Contributor I
Aug 1, 2023 8:21 AM UTC

Working well again thanks

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