When will Sonos Playlist be back?

Since installing the new application (V80) on my Android phone, I no longer have access to "Sonos Favorites" or "Recently Listened to".
I therefore no longer have access to my playlists, I cannot create new ones or modify the existing ones.
It is very regrettable that it is not possible to return to the previous version which gave all satisfaction.

I contacted Sonos by phone and by Chat but the Sonos services seem unable to offer a troubleshooting solution or give a date for returning to normal.

Welcome to the supposed 1% club.  Sonos says we are few that find the new app unacceptable.  99% of their users love it (supposedly). I had the same experience with support.  It is not supports fault that the product team / management refuses to recognize/communicate anything on this topic.  So sad.  

A few of us now use third party apps that give you back access to your play lists.  I use SonoPhone.  Works great.  Not perfect but always works.  Has a lot of cool features…

• all my playlists are quickly easily accessible with one action and load instantly with  no delay.
• volume change pops up a big number you can see
• grouping is cool, intuitive drag drop your speakers together or apart.

I received yesterday a response from Patrick Spence, CEO of Sonos, acknowledging some issues with the new Sonos V80 app :

Hello and thank you for taking the time to reach out to me.

I’ve received a great deal of feedback regarding our new app, on both the improvements made, as well as where we fell short. If you are among those for whom the experience is falling short, I want you to know that I hear you. Teams across Sonos are working diligently to address customer concerns as quickly as possible. 

Since launch, we have reintroduced a number of features via updates, including the ability to add and edit alarms, sleep timer settings, add songs to the queue and play next, as well as initial screen reader improvements for iOS VoiceOver that will allow users to more easily navigate the app. We continue to roll out updates regularly, so please ensure your Sonos App and products are all up to date: https://support.sonos.com/article/update-your-sonos-speakers 

Over the coming weeks, we will reintroduce local music library search and playback, as well as Update Wi-Fi settings, at the same time that we continue to address bugs and performance issues.

In the meantime, if you are experiencing an issue with your Sonos System, you may find the following resources helpful, and are always welcome to reach out to our support team directly.

• Sonos Community
• Sonos App User Guide
• Sonos Support Home
• Sonos Support Contact

Thank you again for being a Sonos customer, and for taking the time to reach out to us to share your feedback. I, and the full team at Sonos are committed to delivering on a Sonos experience that brings the joy of unparalleled sound into your lives every day. Delivering on our promise of an easier, faster and better app experience is fundamental to this aim, and you have my personal word that nothing is more important to us at this time.

Sincerely,

Patrick Spence

I believe I had the same response a month ago or more.  Still no mention of Sonos Playlists.  Not on the schedule or in scope.  Its great that the added back the ability to manage the queue better, but who will take the time to create a queue that they cannot save and recall later.  Put in the time to create a queue and throw it away?  Seems pretty short sighted.  I’ll add that listing the playlists and putting in queue seems to me to be a low hanging fruit.  Not sure why it’s taking so long.

“easier, faster and better app experience”.  Not with this user.

Are there any third-party applications that can be used with Android to find Sonos playlists?

For android, I’ve seen postings that say you can get the old app back some how.

It’s infuriating how the letter manipulates customers by using minimalizing languages and deflective word choices. “Where we fell short”? Yeah, by like a mile. Like getting within a few feet of grabbing the trapeze bar, but falling hard 200 feet without a net… sort of falling short. NOT inches away from crossing the finish line in first place sort of falling short. There should not be any “reintroducing” of features that should not have gone away to begin with. This sugar coating an absolute disaster of a leadership move is incomprehensible. Did he not try and use the app at home? Does he even own Sonos products? 

Sonos, 

Please bring back playlists. The app is pretty much unusable. Amazon keeps repeating same songs, don't like Sonos playlists, and Apple won't work for us. 

Need to be able to play a list of songs selected by the user.

I cannot recommend or use the product which we spent $1000 on. Experience is horrible.

Shame.

Since you are on Apple you can use Sonophone ($3)  as a replacement for the new buggy AF Sonos app. It will give you access to your Sonos playlists and works as a controller for your system.

https://apps.apple.com/us/app/sonophone-for-sonos/id815251931

Or if you don’t want to spend any money, Phonos Plus will play your playlists for you ($Free).

https://apps.apple.com/ca/app/phonos-plus/id1511326524