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Adam dddd
Contributor I
Jun 16, 2024 12:38 PM UTC
Question

when will sonos fix the app??

Sonos.. Sonos.. Sonos.. 

Honestly the service you provide is awful at the moment (the app).

Since the recent update nothing works properly.

(I play music through Amazon on my sonus)

-extremely laggy (more than before the update), just bad!

- playing music sometimes just won't work ("something went wrong") 😠

- and the thing I find most annoying, is that I can't play a playlist, I have to now (not even clicking on a song works, have to "replace que") play one song, then select another, and so on. One by one, grinds my gears!!!.

Premium product? I don't think so!

Sort it, please!! Ur gonna lose Ur customers, and send an email out to everyone acknowledging the issues and a time frame for sorting it.

My speakers are just useless at the moment!! 

Thanks

Adam 

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    17 replies

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    Faqqqqqquuuuuu
    Lyricist I
    Jul 4, 2024 3:06 AM UTC

    Sonos if you are listening . I was just about to buy over 10 amps .For a customer of mine . No thanks I won't be letting you ruin my business reputation. You are deplorable . Before you release a new app give the option to go back to the old one without pushing the update Knowing that it has major issues. Shame on you . You are no longer in my short list as a vendor . 

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      Aw007
      Contributor I
      Jul 7, 2024 7:23 AM UTC

      They my be tried of hearing from me but just fix the app, has always been unstable, so I can play my music from my computer. 

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      B Bob
      Lyricist I
      Jul 9, 2024 10:27 PM UTC

      I am old and not a techie. I listened to above ideas and deleted new app and installed the old one. Thanks a lot. System is back. 

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        MattT
        Lyricist I
        Jul 10, 2024 12:25 AM UTC

        I have been a big fan of Sonos but that has ended. This is unbelievable. 

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        Aw007
        Contributor I
        Jul 10, 2024 6:11 PM UTC

        I agree. They are terrible company. I heard after this their stock tanked

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        reiserfm
        Contributor I
        Jul 10, 2024 7:51 PM UTC

        Same for me. Right now, my speakers are worth their Bluetooth functionality, that's all.

        https://en.community.sonos.com/search/activity/topics?userid=8203530

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        Parnel1
        Lyricist I
        Jul 13, 2024 11:00 AM UTC

        I have found following Sonos’ train wreck of a PR response absolutely astounding the past two months.  It is as interesting as Bidens painful public demise.  Not sure which is worse.
        Mistakes happen, people accept that, though to treat everyone like pricks and ignore them when they are reaching out for support is deplorable.  PR team and executives need to roll.

        What is super interesting is there doesn’t appear any media interest.  No bloggers or anything are getting any traction with investigations etc.  it is radio silent out there for something that 100% of every comment on Sonos socials posts is hate mail.  Where’s the YouTube videos reporting on this?

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