Contributor I

Question

when will sonos fix the app??

Forum|Forum|2 years ago
June 16, 2024
17 replies
1877 views

Sonos.. Sonos.. Sonos..

Honestly the service you provide is awful at the moment (the app).

Since the recent update nothing works properly.

(I play music through Amazon on my sonus)

-extremely laggy (more than before the update), just bad!

- playing music sometimes just won't work ("something went wrong") 😠

- and the thing I find most annoying, is that I can't play a playlist, I have to now (not even clicking on a song works, have to "replace que") play one song, then select another, and so on. One by one, grinds my gears!!!.

Premium product? I don't think so!

Sort it, please!! Ur gonna lose Ur customers, and send an email out to everyone acknowledging the issues and a time frame for sorting it.

My speakers are just useless at the moment!!

Thanks

Adam

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AlexPermit

Prodigy I

Sonos.. Sonos.. Sonos..

Honestly the service you provide is awful at the moment (the app).

Since the recent update nothing works properly.

(I play music through Amazon on my sonus)

-extremely laggy (more than before the update), just bad!

- playing music sometimes just won't work ("something went wrong") 😠

- and the thing I find most annoying, is that I can't play a playlist, I have to now (not even clicking on a song works, have to "replace que") play one song, then select another, and so on. One by one, grinds my gears!!!.

Premium product? I don't think so!

Sort it, please!! Ur gonna lose Ur customers, and send an email out to everyone acknowledging the issues and a time frame for sorting it.

My speakers are just useless at the moment!!

Thanks

Adam

If your system was laggy before the update, you might have a network issue that’s been made worse with the new app. Are you using Sonosnet (e.g. one of your speakers are wired to your router) or are all your speakers wireless?

A

Adam ddddAuthor

Contributor I

Their both wireless, but I have EE fibre. But the laggyness I can deal with, the main issue is the playlist problems .

Thanks

AlexPermit

Prodigy I

Wasnt thinking the laggyness was an issue with your internet, rather an issue with wifi. My experience has been Sonos gets very sensitive with wifi in ways othwr devices dont and the new app may be even more so.

Unfortunately, "Something wemt wrong" is very common with the new app.

A

Adam ddddAuthor

Contributor I

Maybe I'll look into that, but I have found out I can just use the Amazon app to cast the music to the Sonos speakers, so that is a relief!

Thanks

J

Jonketchum

Lyricist I

Go back to the old software, I had all the same problems as you are having. All of my issues are fixed and everything works super fast. Get 16.1, there are articles on reddit for doing this. Trust me, it's the best fix, sonos isn't going to fix it any time soon.

AlexPermit

Prodigy I

Go back to the old software, I had all the same problems as you are having. All of my issues are fixed and everything works super fast. Get 16.1, there are articles on reddit for doing this. Trust me, it's the best fix, sonos isn't going to fix it any time soon.

There’s one in this community as well.

A

Adam ddddAuthor

Contributor I

👍 cheers guys, sonus should take a lesson in the 'customer communication' the owners have.

F

Fantata

Lyricist I

Reverting to 16.1 is the only solution currently (I am on Android).

The only annoyance is that I now have to manually update all my apps so I don't get the new Sonos app. But it's better than not being able to use my speakers.

J

JimOwens23

Lyricist I

Reverting to 16.1 is the only solution currently (I am on Android).

The only annoyance is that I now have to manually update all my apps so I don't get the new Sonos app. But it's better than not being able to use my speakers.

This post has steps for turning off auto updates for the Sonos app only. I haven't tried it yet.

The "fix" is to downgrade

LOCKSTEP

Lyricist II

So frustrating that this hasn’t been resolved yet. I’m honestly losing faith that they will get this right. I’m now out 5K and am looking into a new system. This company hasn’t done a thing to make this situation any better. It’s a joke and everyone involved with pushing out this app should be fired!

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