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jonwhsjes
Contributor I
Sep 10, 2024 8:51 PM UTC

WHAT IS BEING DONE ABOUT THIS APP NOT OPENING AT ALL.... LOADS AND CRASHES

I click on my app to open.... It switches to app, starts loading the app.... The app shows main menu and immediately closes out. EVERYTIME!!!! I have ZERO controls over a expensive system!!! Why is this taking so long to fix!? Should've been fixed immediately or within a week of first signs. Not sit and wait. WHAT IS BEING DONE???

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    106rallye
    106rallye
    Oct 31, 2024 9:14 AM UTC

    @DiannaL1 You should be able to at least delete the app to install it again. Why can’t you achieve this?

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    Problempage
    Lyricist I
    Dec 1, 2024 1:05 PM UTC

    I have found a way that it works, shouldnt have to do it, but it does work. What you should do is disconnect your Wi-Fi from your phone and open up the Sonos app then load your Wi-Fi and it should load just fine. 

    Thank you. This worked for me. Didn’t think it would but it did. 
     

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      andyfrombath
      Lyricist I
      Dec 14, 2024 8:04 AM UTC

      Surprised but the tip here worked for the latest round of problems for us too. Disconnect WiFi, launch Sonos app (wait for “No Products Found”) then reconnect to WiFi… seemed to kick it back in to life.

      something must’ve changed on iOS/Sonos app to make this happen recently. ​@SONOS please fix this!!

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        Jay7210
        Lyricist I
        Dec 14, 2024 11:31 AM UTC

        Same issue, IOS app, main screen loads then just closes

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        jamauai
        Lyricist I
        Dec 26, 2024 6:55 AM UTC

        Same issue, IOS app, main screen loads then just closes

        Yep, it's been doing this to me for the past month at least. I’ve updated the app, deleted & reinstalled, turned off Wi-Fi, enabled Airplane Mode, sold my firstborn, joined Scientology, yet STILL the damn thing won’t open properly.

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        Airgetlam
        Airgetlam
        Dec 26, 2024 7:21 PM UTC

        What did  Sonos Support suggest, when you called in?

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        Bruce
        npp99
        Lyricist I
        Jan 3, 2025 2:34 PM UTC

        I have the same issue. Weeks go by where I cannot open the app it is an ABSOLUTE JOKE

        The only solution I’ve found is delete app / re install app

        iPhone 13 // IOS 18.2

         

        Same issue, IOS app, main screen loads then just closes

        Yep, it's been doing this to me for the past month at least. I’ve updated the app, deleted & reinstalled, turned off Wi-Fi, enabled Airplane Mode, sold my firstborn, joined Scientology, yet STILL the damn thing won’t open properly.

         

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        sege
        Trending Lyricist I
        Jan 18, 2025 1:08 PM UTC

        I have the same problem, delete/reinstall works for me but only for a few weeks and then it f***s up again. I’m on iPhone 13 Pro and IOS 18.2.1.

        This is unacceptable.

        Moderator Note: Modified in accordance with the Community Code of Conduct.

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        Wiggins
        Contributor I
        Jan 19, 2025 12:56 AM UTC

        Seems like a weekly uninstall of the app in order to keep using it.

        Subpar system at best now..

         

        I have practically given up on using the sonos app for playing music.

         

        I just link the speakers together in sonos app (when i can actually load it)

        Then I airplay from spotify… Works so much better than the glitchy sonos app 

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        Airgetlam
        Airgetlam
        Jan 19, 2025 6:59 AM UTC

        If you’re needing to uninstall/reinstall weekly, there is something wrong. You should call Sonos Support directly to discuss it, rather than doing that over and over. Most users certainly are not needing to do that. 

        When you speak directly to the phone folks, they have tools at their disposal that will allow them to give you advice specific to your network and Sonos system.

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        Bruce
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