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Contributor I
September 10, 2020
Answered

Web Radios have stopped working overnight

Hello

Overnight a lot of the radio stations I listen to have just stopped working.

examples. would be:

NTS live 2 (NTS live 1 works)

SomaFM - cliqhop and various others

These were working fine yesterday but no longer work

I can access them via chrome without any issues.

is there a way to check what the issue is?

Thanks

 

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controlav
controlavAnswer
Lead Maestro
September 13, 2020

Lets try and move everything to a single thread: https://en.community.sonos.com/music-services-and-sources-228994/tunein-blocking-foreign-radio-stations-in-the-uk-master-thread-6848128

Author of the leading independent Sonos apps for Android, MacOS, iOS, Windows and Xbox.

20 replies

Lyricist III
September 12, 2020

So here is what happened, it was TuneIn who decided to block hundreds of popular Internet Radio stations -

“TuneIn has removed SomaFM and other non-UK stations from their directory listings for UK listeners. We did not request this and have not blocked our streams. We just added this link below, which has info on how to get access to SomaFM streams where they're no longer available on TuneIn:

https://somafm.com/listen/uktunein.html

Sorry about this, but we had nothing to do with it. But you can still receive us.”

I am going to have to go to TuneIn for their official line on this but I am not holding my breath. I’ve already complained to Sonos that they should be offering TuneIn Radio Streaming alternative plugins to their app - forgive me for expressing this opinion publicly, but this is exactly the control American and Chinese companies should no longer be imposing on the arts.  This is another Radio Caroline, history repeating itself!

Lyricist III
September 12, 2020

Thanks jan_buelens - having re-read your reply above, I have now resolved this using Radio.net as an alternative music source on Sonos - I revoke my statement above regarding alternatives to TuneIn on Sonos - I’ve now got to convince Amazon and Google to do the same!

Avid Contributor I
September 12, 2020

It certainly created a mess.

The alternative is to add radio stations to your sonos manually or pick a different radio directory service.

BUT: sonos needs to cleanup their act too, now I have to look under Sonos Favorites, Sonos Play Lists and in Radio by Tunein under My radio stations.

Can we please have one menu entry for this!

Lyricist III
September 12, 2020

I’ve just posted this on the Regional Restrictions thread, but thought others in this thread might also like to read it!

I live in the UK and for the past few days I’ve been having the same problem in not being able to stream any non-UK radio stations.  It’s been driving me crazy trying to find a resolution (rebooting routers, rebooting all my Sonos gear, etc) as my wife has been very upset at not being able to listen to her favourite American old time radio programmes.  Like others, most of our radio listening is to US and non-UK stations.  Finally, after much internet searching (including Sonos and TuneIn) I have found this thread and now understand the reason why.

However, as many others have said, this is totally unacceptable.  Sonos should have told us this was coming and offered alternatives and support - as others have said, they are quick enough to tell us to upgrade to the latest OS and sell us new gear we don’t need!

Like others I suspect, I have spent thousands of pounds over the years on building up my Sonos system and now it’s (almost) useless.  I bitterly resent having to upgrade every time I add a new piece of equipment as I’m not able to download (and re-use) any version of the OS - I had to ditch 3 perfectly serviceable CR100 controllers and now use an Amazon Fire tablet instead - but it’s not nearly as good.  I don’t need (or want) to speak to my system, or do lots of the fancy things it now supposedly does - I just want to be able to listen to internet radio stations, play CDs and records and listen to my TV through the system.  Is that too much to ask?

Come on Sonos - start listening to your (many disgruntled) customers and think about them for a change - without us you’re nothing!

controlav
Lead Maestro
September 12, 2020

I don’t think Sonos actually knew this was coming. In fact TuneIn don’t seem to have admitted this themselves, even now.

However, it has been a couple of days now and Sonos’ silence on the subject is unacceptable.

Author of the leading independent Sonos apps for Android, MacOS, iOS, Windows and Xbox.
controlav
controlavAnswer
Lead Maestro
September 13, 2020
Author of the leading independent Sonos apps for Android, MacOS, iOS, Windows and Xbox.
Contributor I
September 14, 2020

I’ve just posted this on the Regional Restrictions thread, but thought others in this thread might also like to read it!

I live in the UK and for the past few days I’ve been having the same problem in not being able to stream any non-UK radio stations.  It’s been driving me crazy trying to find a resolution (rebooting routers, rebooting all my Sonos gear, etc) as my wife has been very upset at not being able to listen to her favourite American old time radio programmes.  Like others, most of our radio listening is to US and non-UK stations.  Finally, after much internet searching (including Sonos and TuneIn) I have found this thread and now understand the reason why.

However, as many others have said, this is totally unacceptable.  Sonos should have told us this was coming and offered alternatives and support - as others have said, they are quick enough to tell us to upgrade to the latest OS and sell us new gear we don’t need!

Like others I suspect, I have spent thousands of pounds over the years on building up my Sonos system and now it’s (almost) useless.  I bitterly resent having to upgrade every time I add a new piece of equipment as I’m not able to download (and re-use) any version of the OS - I had to ditch 3 perfectly serviceable CR100 controllers and now use an Amazon Fire tablet instead - but it’s not nearly as good.  I don’t need (or want) to speak to my system, or do lots of the fancy things it now supposedly does - I just want to be able to listen to internet radio stations, play CDs and records and listen to my TV through the system.  Is that too much to ask?

Come on Sonos - start listening to your (many disgruntled) customers and think about them for a change - without us you’re nothing!

There is a work around!

SomaFM have updated their page to show how you can still stream their services, which will probably work for a lot of other stations

https://somafm.com/listen/uktunein.html

you just need the *,pls link.

You can then add the stations like this:

https://support.sonos.com/s/article/260?language=en_US#:~:text=Select%20Manage%20and%20Add%20Radio,added%20station%20will%20be%20listed.

Lyricist I
October 2, 2020

It’s not just Tune in. I have tried to set up directly with the URL (SOMA Thistle FM), as well as trying to access through SOMA radio, without success.

Contributor I
October 2, 2020

It’s not just Tune in. I have tried to set up directly with the URL (SOMA Thistle FM), as well as trying to access through SOMA radio, without success.

I listen to soma stations most of the day and I can confirm they are working. I just tried the cliqhop feed I use the most about a minute ago and it is playing without issue

Once you have added it as per the instructions above, you need to follow this step and not use the existing links: 

  1. From the Sonos music menu, navigate to Radio by TuneIn > My Radio Stations where the newly added station will be listed.

So on the app click the music note icon on the home page, which shows the browse page with sonos radio and any other apps you have installed.

Click on tunein radio, and my radio stations and play it from there. it won’t have an icon like the ones on your home page.

it will play.

From this page, you can then add it to your home page to play from there - again it won’t be listed with the station icon. 

I had this when i first tried it, its just a case of launching it from the right place. 

Hope this helps

 

Lyricist I
October 3, 2020

Thank-you! I added MyTuner Radio and it worked immediately..

 

Very much appreciated.

 

Mike