Volume Controls on Desktop App Greyed out

33 replies
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I updated the PC version of the Sonos app yesterday to the latest one. Immediately, the volume controls are now greyed out and not accessible. I have four locations, and it’s somewhat random which are greyed out. Sometimes it’s just one room and sometimes it’s multiple. My iPhone app is working just fine.

What can I do to fix this?

Thanks.

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W

WSC3Answer

Prominent Collaborator I

Sonos updates notifications usually appear on the Music Source side of the app. I have had no such notice so i checked manually and sure enough, there’s a new version. The problem is solved and the app seems to load album art much faster and include other rooms and amps much faster too. Great job Sonos!!

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J

jonjen2

Lyricist III

Thank GOD they finally fixed this!!! Shame on SONOS for not getting it fixed sooner. This was ridiculous when a 3rd party app had it right (phonos universal) And the OEM could not get it corrected. Shame on you SONOS!!! Was going to buy a pair of 5’s for a Basement setup. But NOPE; Going with a Regular AMP and speakers now with a Cheap competitor controller that Is NOT SONOS. Too much money spent on SONOS without support.