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Best answer by 106rallye

Maybe call Sonos?

11 replies

Stanley_4
Grand Maestro
April 24, 2026

Maybe a screenshot or photo of the greyed out setting screen?

Usually that is a side-effect of something not being on the latest software or firmware but you said all was up to date so it is confusing.

What firmware version are your Sonos on, what app version are you running and what is the version of the desktop controller?