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Contributor I
July 26, 2023
Answered

update 15.6 no volume control

  • July 26, 2023
  • 100 replies
  • 12870 views

Updated my app/system to 16.5 now I can’t control the volume on my iPhone. Infuriating 

any help would be appreciated 

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Best answer by craigski

https://support.sonos.com/en-gb/article/release-notes-for-sonos-s2

  • We’ve removed the ability to control the Sonos app for iOS using lock screen controls and device hardware buttons. The way these features were architected do not meet Apple’s experience guidelines for developers and no longer offer a reliable control experience.

100 replies

Lyricist I
October 13, 2023

They spent millions and millions fighting google on an idea they didn’t even come up with.

Instead of just focusing on having a great product/app.

 

It can not take that many engineers to let us change volume from our phones. Come on!!!!

jgatie
October 13, 2023

They spent millions and millions fighting google on an idea they didn’t even come up with.

Instead of just focusing on having a great product/app.

 

It can not take that many engineers to let us change volume from our phones. Come on!!!!

 

Read the thread.  Apple has strict rules against controlling 3rd party hardware using the lockscreen or hard button controls.  Sonos found a way to hack around those rules, but Apple closed that hack.  So go blame Apple. 

Lyricist I
October 13, 2023

Who cares about side buttons if the slider on the app adjusts volume. All the other controls are in the app so having the side buttons doing anything would be strange 

Lyricist I
October 13, 2023

They spent millions and millions fighting google on an idea they didn’t even come up with.

Instead of just focusing on having a great product/app.

 

It can not take that many engineers to let us change volume from our phones. Come on!!!!

 

Read the thread.  Apple has strict rules against controlling 3rd party hardware using the lockscreen or hard button controls.  Sonos found a way to hack around those rules, but Apple closed that hack.  So go blame Apple. 


release notes just says 

  • We’ve removed the ability to control the Sonos app for iOS using lock screen controls and device hardware buttons. The way these features were architected do not meet Apple’s experience guidelines for developers and no longer offer a reliable control experience.

I’m sure you’re right but I don’t see it. Do you have a link to the source where Sonos says this is Apple’s fault?

Airgetlam
October 13, 2023

I don’t think you’ll see any ‘official’ commentary from Sonos that throws a partner under the bus. Those of us who are developers, and have dealt with Apple in the past/present, can read between the lines. Plus, it’s fairly clear, Apple claims the ‘hack’ doesn’t meet Apple’s guidelines. Not ‘Sonos chooses to piss off all their customers, just for fun’

Bruce
Ken_Griffiths
October 13, 2023

It seems fairly clear to me that Apple now only allow volume control using their devices when actually playing the audio through/from their iOS devices, one example is whilst using their AirPlay protocol.

In the case of the Sonos App, it’s not a music player, it’s a ‘remote’ controller App that directs the audio from various LAN/WAN sources to play direct to the Sonos speakers. It’s why the Sonos App can be fully closed (slide off screen), or the iOS device powered off etc. and the streaming music will still continue to play on Sonos speakers.

Apple (unfortunately) seem to now want the audio to play from or via their products to allow both the lock-screen and hardware buttons to be used. Sonos engineers have probably been informed to remove any volume-control ‘workarounds’, thus ensuring we all stick to using Airplay and Apple hardware only if we want to use the lock-screen and hardware button controls to adjust speaker volume etc.

It’s a shame from an end-customer perspective that Apple cannot be a little more ‘flexible’ with these type of ‘remote’ Apps, but perhaps they see such software development as being outside the control of their own developers and perhaps a potential future security risk to their ‘closed’ eco-system.

Lyricist III
October 14, 2023

@Ken_Griffiths , a good summary I guess. 
From my point of view, the existing sliders are difficult to use - certainly nowhere near as easy to use as the hw buttons - IMO. 
 

The lack of controls in the Lock Screen is a double hit - for me, it ruins the ease of use.  I seriously can’t be bothered unlocking the phone and going into the app just to change the volume.  That’s rubbish functionality. 
 

If the hw and lock screen functionality is removed, I feel that Sonos should adapt the app to accommodate this.  Hopefully that’s what’s happening behind the scenes. 
 

If they don’t or can’t find a better solution, then it’s time to question the whole ecosystem.  …Or accept I need to rely on airplay - which undermines the whole streaming concept if your phone is now the streaming device?

jgatie
October 14, 2023

@Ken_Griffiths , a good summary I guess. 
From my point of view, the existing sliders are difficult to use - certainly nowhere near as easy to use as the hw buttons - IMO. 
 

The lack of controls in the Lock Screen is a double hit - for me, it ruins the ease of use.  I seriously can’t be bothered unlocking the phone and going into the app just to change the volume.  That’s rubbish functionality. 
 

If the hw and lock screen functionality is removed, I feel that Sonos should adapt the app to accommodate this.  Hopefully that’s what’s happening behind the scenes. 
 

If they don’t or can’t find a better solution, then it’s time to question the whole ecosystem.  …Or accept I need to rely on airplay - which undermines the whole streaming concept if your phone is now the streaming device?

 

Or you could do what you are doing here over at Apple, who actually control whether Sonos can “adapt the app to accommodate this”.

Contributor I
October 21, 2023

So….

I have a Sonos roam, the roam is linked to my pair of Play1’s. I use Apple Music as my stream of choice. I can now airplay straight from the Apple Music app which the roam throws it to my old play 1’s (no airplay functionality). I now can sing along with the Apple Music app, control the volume using my volume buttons and completely avoid the clunky functionality of the  Sonos app. 

I haven’t used the Sonos app for weeks  

I’m happy 😃 

Lyricist III
October 21, 2023

@Ken_Griffiths , a good summary I guess. 
From my point of view, the existing sliders are difficult to use - certainly nowhere near as easy to use as the hw buttons - IMO. 
 

The lack of controls in the Lock Screen is a double hit - for me, it ruins the ease of use.  I seriously can’t be bothered unlocking the phone and going into the app just to change the volume.  That’s rubbish functionality. 
 

If the hw and lock screen functionality is removed, I feel that Sonos should adapt the app to accommodate this.  Hopefully that’s what’s happening behind the scenes. 
 

If they don’t or can’t find a better solution, then it’s time to question the whole ecosystem.  …Or accept I need to rely on airplay - which undermines the whole streaming concept if your phone is now the streaming device?

 

Or you could do what you are doing here over at Apple, who actually control whether Sonos can “adapt the app to accommodate this”.

I could do, but generally I’m happy with Apple. On the other hand I find the Sonos app a bit mediocre at best.  It regularly loses speakers or can’t connect, start music etc (also not Sonos’ fault).  If Apple have screwed Sonos with the permissions changes then ultimately it’s Sonos’ problem not mine - I can buy something else 🙂