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Contributor I
December 20, 2024
Answered

Unable to reauthorize Soundcloud

  • December 20, 2024
  • 34 replies
  • 1087 views

I try to reauthorize and it just keeps asking me over and over again to repeat it even though it says it was completed successfully.

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Best answer by Corry P

Hi Everyone,

We can confirm that there is (still) an issue with browsing and re-authorising SoundCloud on Sonos systems. We have updated our service status page to reflect this, and have informed SoundCloud of the issue.

I hope this helps.

34 replies

Lyricist II
December 23, 2024

Same.

It showing green on the operational page but still does not work

Dogdad
Headliner III
December 23, 2024

Works for me now. 

Lyricist I
December 23, 2024

Still not working for me. Is it really fixed? If so, what can we do?

Lyricist I
December 23, 2024

Also for me not working. Still in a reauthorize loop.

Reauthorize seems okay

 

but when I want to browse music I get this again

 

Lyricist I
December 23, 2024

Keep getting the loop others mentioned like 5 minutes ago. I’ve been having issues with the Sonos app for awhile before that especially with the older models.

Lyricist I
December 23, 2024

Same here. My goodness the Sonos experience has been a NIGHTMARE since May. Thinking of selling everything and switching to another brand!

MoPac
Headliner III
December 23, 2024

My SoundCloud says “No Content Items Available”.  Thought there have been popups showing SoundCloud to be down.  Don’t use it much so ignored the popups.

Lyricist I
December 23, 2024

Same here. Still doesn't work. Even removed the service and added it again, same issue. @sonos what now? Without SoundCloud my entire Sonos system is useless to me.

Lyricist I
December 23, 2024

what a nightmare - re-authorize process keeps on looping 

Airgetlam
December 23, 2024

Since Sonos thinks it is fixed, I’d try a couple of things. First, a reboot of your router, followed by a reboot of your speakers. And maybe a reboot of your controller, too. 

If those fail, I would call Sonos Support directly to discuss it. They might have more information about the most recent outage. 

When you speak directly to the phone folks, they have tools at their disposal that will allow them to give you advice specific to your network and Sonos system.

Bruce