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jgr
Contributor I
Dec 20, 2024 5:26 PM UTC
Answered

Unable to reauthorize Soundcloud

I try to reauthorize and it just keeps asking me over and over again to repeat it even though it says it was completed successfully.

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    Corry P
    Corry PAnswer
    Sonos Staff
    Dec 24, 2024 1:22 PM UTC

    Hi Everyone,

    We can confirm that there is (still) an issue with browsing and re-authorising SoundCloud on Sonos systems. We have updated our service status page to reflect this, and have informed SoundCloud of the issue.

    I hope this helps.

    "Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein
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    34 replies

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    ny_jr
    Lyricist II
    Dec 23, 2024 1:59 AM UTC

    Same.

    It showing green on the operational page but still does not work

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      Dogdad
      Dogdad
      Headliner III
      Dec 23, 2024 3:07 AM UTC

      Works for me now. 

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        ashfox
        Lyricist I
        Dec 23, 2024 4:35 PM UTC

        Still not working for me. Is it really fixed? If so, what can we do?

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        MikeIbiza
        Lyricist I
        Dec 23, 2024 4:59 PM UTC

        Also for me not working. Still in a reauthorize loop.

        Reauthorize seems okay

         

        but when I want to browse music I get this again

         

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          FrustratedMusic_enjoyer
          Lyricist I
          Dec 23, 2024 5:03 PM UTC

          Keep getting the loop others mentioned like 5 minutes ago. I’ve been having issues with the Sonos app for awhile before that especially with the older models.

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            Svai
            Lyricist I
            Dec 23, 2024 5:06 PM UTC

            Same here. My goodness the Sonos experience has been a NIGHTMARE since May. Thinking of selling everything and switching to another brand!

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              MoPac
              MoPac
              Headliner III
              Dec 23, 2024 5:34 PM UTC

              My SoundCloud says “No Content Items Available”.  Thought there have been popups showing SoundCloud to be down.  Don’t use it much so ignored the popups.

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                Jeangm
                Lyricist I
                Dec 23, 2024 6:23 PM UTC

                Same here. Still doesn't work. Even removed the service and added it again, same issue. @sonos what now? Without SoundCloud my entire Sonos system is useless to me.

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                  Rafael Jamous
                  Lyricist I
                  Dec 23, 2024 7:53 PM UTC

                  what a nightmare - re-authorize process keeps on looping 

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                    Airgetlam
                    Airgetlam
                    Dec 23, 2024 8:33 PM UTC

                    Since Sonos thinks it is fixed, I’d try a couple of things. First, a reboot of your router, followed by a reboot of your speakers. And maybe a reboot of your controller, too. 

                    If those fail, I would call Sonos Support directly to discuss it. They might have more information about the most recent outage. 

                    When you speak directly to the phone folks, they have tools at their disposal that will allow them to give you advice specific to your network and Sonos system.

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                    Bruce
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