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FiFi5
Contributor I
November 20, 2020
Answered

Unable to play “Sonos Radio” Access denied

Can’t play any radio station at all all of a sudden, 

I get :“Unable to play “Sonos radio” access denied  or “unable to play the radio station” messages despite being logged in and able to play other music via Apple or Tidal without issue, internet connection good etc.

Have logged out and back in and tired from multiple devices, same.

 

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    gebrouwe
    gebrouweAnswer
    Lyricist I
    November 21, 2020

    This morning Sonos radio was working again, without any change from my side. I guess there was a malfunction of the Sonos infrastructure and Sonos technicians managed to repair it.

     

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    DFKT
    Lyricist I
    February 5, 2021

    Having the same problem since a couple of days. "Re-authorize" works (for now). Nice feature! 

    Paul_60
    Lyricist II
    February 12, 2021

    I stumbled into what appears to be a solution. Meaning it’s working now but a mystery as to why it’s been down for so long to and why this worked...
     

    I went to Settings > Services & Voice > Sonos Radio. Then I saw “Reauthorize account”. Never seen that before. I tried it. It failed. So of course I tried it again. Hmmm. It still came back with “Reauthorize account” but no failure.  Now Sonos Radio works.  This seems fairly mysterious.

     

    Does this have something to do with the recent addition of the new paid HD Radio service?

     

    THIS WORKED FOR ME ALSO … cheers 👍👍👍

      clowjul
      Contributor I
      February 14, 2021

      Worked for me too! ANd helped me troubleshoot why other services weren’t working either. Thanks to the community for figuring this out, particularly @dspdon. If only the Sonos support team was better at finding these fixes…!

      jmr4646
      Lyricist I
      February 14, 2021

      @mgibson323 

      This worked for me as well - I have the Sonos amp and unplugging it and plugging it back in totally solved the problem of not being able to play Sonos Radio. 

        Frinton
        Lyricist I
        June 8, 2021

        I stumbled into what appears to be a solution. Meaning it’s working now but a mystery as to why it’s been down for so long to and why this worked...
         

        I went to Settings > Services & Voice > Sonos Radio. Then I saw “Reauthorize account”. Never seen that before. I tried it. It failed. So of course I tried it again. Hmmm. It still came back with “Reauthorize account” but no failure.  Now Sonos Radio works.  This seems fairly mysterious.

         

        Does this have something to do with the recent addition of the new paid HD Radio service?

         

        This indeed fixed the problem with no delay! Why do I think that Sonos support should know this? Or the problem should have been fixed for a long time already? 

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