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FiFi5
Contributor I
Nov 20, 2020 2:08 AM UTC
Answered

Unable to play “Sonos Radio” Access denied

Can’t play any radio station at all all of a sudden, 

I get :“Unable to play “Sonos radio” access denied  or “unable to play the radio station” messages despite being logged in and able to play other music via Apple or Tidal without issue, internet connection good etc.

Have logged out and back in and tired from multiple devices, same.

 

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    gebrouwe
    gebrouweAnswer
    Lyricist I
    Nov 21, 2020 8:11 AM UTC

    This morning Sonos radio was working again, without any change from my side. I guess there was a malfunction of the Sonos infrastructure and Sonos technicians managed to repair it.

     

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    mgibson323
    Trending Lyricist I
    Jan 22, 2021 11:21 PM UTC

    My issue was resolved by contacting support. Let that be a lesson to you: try unplugging and plugging back in the speaker! Thanks @Mark P 

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      dspdon
      Lyricist II
      Jan 31, 2021 2:42 AM UTC

      I am experiencing the same issue now (Jan 2022). When selecting a Sonos Radio Station (not a Sonos HD Radio station, just regular Sonos Station), I get “access is denied”.  I can play Amazon and other material, but the majority of what I play is Sonos Radio stations. Any ideas on a solution?  I use Sonos Amp. Not sure that makes mma difference on this.  I logged out of the App, logged back in. 

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      dspdon
      Lyricist II
      Jan 31, 2021 2:42 AM UTC

      That’s Jan 2021. Fat fingered that one!

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      dspdon
      Lyricist II
      Jan 31, 2021 2:53 AM UTC

      I stumbled into what appears to be a solution. Meaning it’s working now but a mystery as to why it’s been down for so long to and why this worked...
       

      I went to Settings > Services & Voice > Sonos Radio. Then I saw “Reauthorize account”. Never seen that before. I tried it. It failed. So of course I tried it again. Hmmm. It still came back with “Reauthorize account” but no failure.  Now Sonos Radio works.  This seems fairly mysterious.

       

      Does this have something to do with the recent addition of the new paid HD Radio service?

       

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        mgibson323
        Trending Lyricist I
        Jan 31, 2021 3:42 AM UTC

        @dspdon I just unplugged the problematic unit for about a minute and then plugged it back in. That solved the problem for me. 

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        PedroRojo
        PedroRojo
        Lyricist I
        Feb 1, 2021 5:08 AM UTC

        I found the same solution as @dspdon.

        Settings > Services & Voice > Sonos Radio > “Reauthorize account”

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          MareePSasja
          Lyricist I
          Feb 2, 2021 7:36 AM UTC

          Can’t play any radio station at all all of a sudden, 

          I get :“Unable to play “Sonos radio” access denied  or “unable to play the radio station” messages despite being logged in and able to play other music via Apple or Tidal without issue, internet connection good etc.

          Have logged out and back in and tired from multiple devices, same.

           

          Yep, me too. But (as I think an earlier post has mentioned) I can still play TuneIn stations.

          Oh boy, am I fed up with the inconsistencies and lack of support from Sonos. Seems this is a frequent glitch, but there’s no instant chat for a technician to suggest fixes etc. We all pay a premium price for Sonos products and they don’t give a damn about customer service.

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          Bailes
          Lyricist I
          Feb 3, 2021 1:33 PM UTC

          I stumbled into what appears to be a solution. Meaning it’s working now but a mystery as to why it’s been down for so long to and why this worked...
           

          I went to Settings > Services & Voice > Sonos Radio. Then I saw “Reauthorize account”. Never seen that before. I tried it. It failed. So of course I tried it again. Hmmm. It still came back with “Reauthorize account” but no failure.  Now Sonos Radio works.  This seems fairly mysterious.

           

          Does this have something to do with the recent addition of the new paid HD Radio service?

           

          Two days in a row I tried to listen to Sonos Radio and got this error.  Was able to reauthorize account and voila it works.  A sad trend to be sure.  Why bother you might ask.  I would agree with you.  

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            MareePSasja
            Lyricist I
            Feb 3, 2021 2:37 PM UTC

            I stumbled into what appears to be a solution. Meaning it’s working now but a mystery as to why it’s been down for so long to and why this worked...
             

            I went to Settings > Services & Voice > Sonos Radio. Then I saw “Reauthorize account”. Never seen that before. I tried it. It failed. So of course I tried it again. Hmmm. It still came back with “Reauthorize account” but no failure.  Now Sonos Radio works.  This seems fairly mysterious.

             

            Does this have something to do with the recent addition of the new paid HD Radio service?

             

            Two days in a row I tried to listen to Sonos Radio and got this error.  Was able to reauthorize account and voila it works.  A sad trend to be sure.  Why bother you might ask.  I would agree with you.  

            Thanks so much for your advice, @Bailes . I didn’t get a ‘fail’  as @dspdon did - my reauthorise worked. And now I have Sonos Radio again! 

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              Bailes
              Lyricist I
              Feb 4, 2021 6:58 PM UTC

              I stumbled into what appears to be a solution. Meaning it’s working now but a mystery as to why it’s been down for so long to and why this worked...
               

              I went to Settings > Services & Voice > Sonos Radio. Then I saw “Reauthorize account”. Never seen that before. I tried it. It failed. So of course I tried it again. Hmmm. It still came back with “Reauthorize account” but no failure.  Now Sonos Radio works.  This seems fairly mysterious.

               

              Does this have something to do with the recent addition of the new paid HD Radio service?

               

              Two days in a row I tried to listen to Sonos Radio and got this error.  Was able to reauthorize account and voila it works.  A sad trend to be sure.  Why bother you might ask.  I would agree with you.  

              Three days and counting.  So it seems to use Sonos’ own music service you have to authenticate every day.   A feature not a bug right?

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