Contributor I

Answered

Unable to play “Sonos Radio” Access denied

35 replies
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Can’t play any radio station at all all of a sudden,

I get :“Unable to play “Sonos radio” access denied or “unable to play the radio station” messages despite being logged in and able to play other music via Apple or Tidal without issue, internet connection good etc.

Have logged out and back in and tired from multiple devices, same.

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gebrouweAnswer

Lyricist I

This morning Sonos radio was working again, without any change from my side. I guess there was a malfunction of the Sonos infrastructure and Sonos technicians managed to repair it.

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mgibson323

Trending Lyricist I

My issue was resolved by contacting support. Let that be a lesson to you: try unplugging and plugging back in the speaker! Thanks @Mark P

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dspdon

Lyricist II

I am experiencing the same issue now (Jan 2022). When selecting a Sonos Radio Station (not a Sonos HD Radio station, just regular Sonos Station), I get “access is denied”. I can play Amazon and other material, but the majority of what I play is Sonos Radio stations. Any ideas on a solution? I use Sonos Amp. Not sure that makes mma difference on this. I logged out of the App, logged back in.

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dspdon

Lyricist II

That’s Jan 2021. Fat fingered that one!

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dspdon

Lyricist II

I stumbled into what appears to be a solution. Meaning it’s working now but a mystery as to why it’s been down for so long to and why this worked...

I went to Settings > Services & Voice > Sonos Radio. Then I saw “Reauthorize account”. Never seen that before. I tried it. It failed. So of course I tried it again. Hmmm. It still came back with “Reauthorize account” but no failure. Now Sonos Radio works. This seems fairly mysterious.

Does this have something to do with the recent addition of the new paid HD Radio service?

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mgibson323

Trending Lyricist I

@dspdon I just unplugged the problematic unit for about a minute and then plugged it back in. That solved the problem for me.

PedroRojo

Lyricist I

I found the same solution as @dspdon.

Settings > Services & Voice > Sonos Radio > “Reauthorize account”

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MareePSasja

Lyricist I

Can’t play any radio station at all all of a sudden,

I get :“Unable to play “Sonos radio” access denied or “unable to play the radio station” messages despite being logged in and able to play other music via Apple or Tidal without issue, internet connection good etc.

Have logged out and back in and tired from multiple devices, same.

Yep, me too. But (as I think an earlier post has mentioned) I can still play TuneIn stations.

Oh boy, am I fed up with the inconsistencies and lack of support from Sonos. Seems this is a frequent glitch, but there’s no instant chat for a technician to suggest fixes etc. We all pay a premium price for Sonos products and they don’t give a damn about customer service.

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Bailes

Lyricist I

I stumbled into what appears to be a solution. Meaning it’s working now but a mystery as to why it’s been down for so long to and why this worked...

I went to Settings > Services & Voice > Sonos Radio. Then I saw “Reauthorize account”. Never seen that before. I tried it. It failed. So of course I tried it again. Hmmm. It still came back with “Reauthorize account” but no failure. Now Sonos Radio works. This seems fairly mysterious.

Does this have something to do with the recent addition of the new paid HD Radio service?

Two days in a row I tried to listen to Sonos Radio and got this error. Was able to reauthorize account and voila it works. A sad trend to be sure. Why bother you might ask. I would agree with you.

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MareePSasja

Lyricist I

I stumbled into what appears to be a solution. Meaning it’s working now but a mystery as to why it’s been down for so long to and why this worked...

I went to Settings > Services & Voice > Sonos Radio. Then I saw “Reauthorize account”. Never seen that before. I tried it. It failed. So of course I tried it again. Hmmm. It still came back with “Reauthorize account” but no failure. Now Sonos Radio works. This seems fairly mysterious.

Does this have something to do with the recent addition of the new paid HD Radio service?

Two days in a row I tried to listen to Sonos Radio and got this error. Was able to reauthorize account and voila it works. A sad trend to be sure. Why bother you might ask. I would agree with you.

Thanks so much for your advice, @Bailes . I didn’t get a ‘fail’ as @dspdon did - my reauthorise worked. And now I have Sonos Radio again!

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Bailes

Lyricist I

I stumbled into what appears to be a solution. Meaning it’s working now but a mystery as to why it’s been down for so long to and why this worked...

I went to Settings > Services & Voice > Sonos Radio. Then I saw “Reauthorize account”. Never seen that before. I tried it. It failed. So of course I tried it again. Hmmm. It still came back with “Reauthorize account” but no failure. Now Sonos Radio works. This seems fairly mysterious.

Does this have something to do with the recent addition of the new paid HD Radio service?

Two days in a row I tried to listen to Sonos Radio and got this error. Was able to reauthorize account and voila it works. A sad trend to be sure. Why bother you might ask. I would agree with you.

Three days and counting. So it seems to use Sonos’ own music service you have to authenticate every day. A feature not a bug right?

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