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TorbenR
Contributor I
September 1, 2024
Answered

Unable to play multiple streams from spotify via Sonos

  • September 1, 2024
  • 24 replies
  • 950 views

Hi,

Until today I have been able to play different songs on different speakers from a single Spotify account.

But when I do it today, every time a start a new room, the former room stop playing.

I have tried to start it directly from the Sonos app and from the Spotify app with the same result.

Any settings I might have missed? Or is there something changed in the Spotify/Sonos license?

BR Torben

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    Best answer by Corry P

    Hi @TorbenR et al

    We have identified an issue preventing some users from playing multiple streams from Spotify and are investigating.

    Interesting to hear that it is working again for some of you - we’ll keep an eye on it, but please repost here if you are still experiencing this issue. Thanks.

     

    24 replies

    Show previous replies
    KelseyJEM
    Lyricist I
    September 6, 2024

    Hi, I’ve had the same problem for about the last week.  I was able to log in to (2) separate Spotify accounts and play two different stations.  I used to be able to play 9 different stations at a time with (2) Spotify accounts.  Now we can only play 2 stations. Could this be a music rights law?  It seems like Spotify has figured out that family plans can play six stations at a time and is it not suppose to?

     

    I wish there was a Spotify help line that could tell me!

    TorbenRAuthor
    Contributor I
    September 9, 2024

    Hi,

    The issue is now longer existing in my system, and I can again play multiple streams from Spotify. I have no idea what has happened though - I was just about to go through the suggested solutions.

    When the issue was there, I had the same queue behavior as @OliverG86 described. I could not see my queues and it looked like I had started the music directly from the spotify app eventhough it was started directly in Sonos. But now this looks correct again, and (as stated earlier) the multi stream works again.

     

    OliverG86
    Lyricist III
    September 9, 2024

    Works here again, too!

    Corry P
    Corry PAnswer
    Sonos Staff
    September 9, 2024

    Hi @TorbenR et al

    We have identified an issue preventing some users from playing multiple streams from Spotify and are investigating.

    Interesting to hear that it is working again for some of you - we’ll keep an eye on it, but please repost here if you are still experiencing this issue. Thanks.

     

    "Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein
      sagemintblue
      sagemintblue
      Contributor I
      September 10, 2024

      I’m experiencing this issue with a Spotify Family account.

        NicSax
        Lyricist I
        September 14, 2024

        Same exact problem for a while now.
        We can't listen to different music in different rooms anymore.

        Family account.
        This is not good!

          Sherbert
          Lyricist III
          October 4, 2024

          This has also started happening to me to. When I start one stream in one room and then another in an in a subsequent the first one stops. I have had a bit of unusual activity not being able to see my queue properly but that’s in the Spotify app. When I’ve started the streams that stopped, it’s always through the Sonos app or SonoPhone.

          Sherbert
          Lyricist III
          October 4, 2024

          Got it working again by removing and re-adding my Spotify account. Tried just re-authoring but that didn’t work. Hope this helps someone else. 

          Simobenn73
          Contributor I
          October 4, 2024

          This is also happening to me and my Spotify family account. Sonos please sort this as customers are paying a fairly substantial fee for product and service. It’s quite frustrating. Please can you communicate when it’s been resolved. 

            Sherbert
            Lyricist III
            October 5, 2024

            Unfortunately the issue has come back again today for me too. 
            Have tried removing and re-adding my Spotify account which didn’t help this time. It looks as if Sonos is now using ‘Spotify Connect’ to play Spotify where as before it was more back end / internal connections which didn’t register in the Spotify app. Where as now any changes ie adding another speaker to play in sync shows the change within the Spotify app where as before if Sonos was playing Spotify, the Spotify app wouldn’t show / see it happening. 

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