Contributor I

Answered

unable to login as system owner, white screen when trying IOS

Forum|Forum|1 year ago
February 8, 2025
13 replies
725 views

For weeks my app is saying that i have to login as system owner. I am the actual owner but i’m unable to do so :(
Everytime i’m trying to login, i end up with a blank screen and there i can’t do anything.

Next option is to ‘open in chrome’ but then, after filling in my user & Pass, it reverts back to the same blank page, only with an extra: ‘Something went wrong’

Why is this happening? I just want to make some simple changes in the system settings, or just listen to Sonos-radio….

I’m working on an Iphone 12 mini, with newest software version. I have already reinstalled the app, resetted the app etc etc.

This topic has been closed for further comments. You can use the search bar to find a similar topic, or create a new one by clicking Create Topic at the top of the page.

Best answer by Corry P

Hi @MotoBella

Sorry to hear of this issue you are having.

Can you please let me know which browser is being opened at the end, please? Please also confirm that JavaScript is enabled in that same browser’s settings. Thanks.

Pools-3015

Prodigy I

Have you rebooted your iPhone?

If you have not done a reboot in a long time, maybe give that a try?

Airgetlam

Additionally, there was an update that was supposedly released to fix at least one type of this issue. Have you updated?

Bruce

Corry P

Sonos Staff

Hi @Elmoxx

Welcome back to the Sonos Community!

I am sorry to hear of this issue you are having with signing in to the Sonos app.

If the above advice does not help you, I recommend you get in touch with our technical support team who have tools at their disposal that will allow them to give you advice specific to your Sonos system and what it reports.

I hope this helps.

"Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein

E

ElmoxxAuthor

Contributor I

Thank you all for thinking along.
None of the above did help so i will contact technical support.

E

ElmoxxAuthor

Contributor I

Found the solution!
The issue was caused by the browsersetting to not execute JavaScript.

Moderator edit: changed JS to JavaScript for clarity

Corry P

Sonos Staff

Hi @Elmoxx

Fantastic - thanks for updating the thread!

"Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein

AjTrek1

Great follow-up and answer by @Elmoxx !!

However, I wonder how many users with the same issue may be using the Chrome browser rather than the native Safari browser. 🤔

Together Everyone Achieves More = T.E.A.M.

M

MotoBella

Lyricist III

Hello - I am having the very same issue, not able to log in to my system on the app, 14Pro, iOS 18.3.1, with the Sonos app uninstalled, re-installed, and re-set - multiple times, and have confirmed I am on the same wifi that my system is on. The only thing I can do with the phone app is start/stop and adjust volume of whatever I’ve had selected from my Macbook Air app.

3 screenshots of trying… and it’s the exact same issue every single time. Trying refresh doesn’t do anything except bring up the same last screen.

What am I missing here? Some random setting elsewhere that I’m not aware of? I’m fairly tech savvy but clearly, I’m at a loss with this - Help would be appreciated…and thanks in advance.

Corry PAnswer

Sonos Staff

Hi @MotoBella

Sorry to hear of this issue you are having.

Can you please let me know which browser is being opened at the end, please? Please also confirm that JavaScript is enabled in that same browser’s settings. Thanks.

"Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein

M

MotoBella

Lyricist III

Hi @Corry P -

After digging around further, I discovered that my Safari JavaScript was indeed turned off in settings, turned that back on and now the app works 🙃

Thank you

Show more replies

Sign up

Login to the community