Contributor I

Question

“unable to load content” messages in app

Forum|Forum|2 years ago
June 25, 2024
25 replies
10747 views

Why does an “unable to load content” error message constantly appear in the app under my Sonos Favorites and My Stations Pinned Collection? Also since updating the app a few months ago one of the Jazz Groove stations I listen to every night before falling asleep can no longer be accessed from Recently Played. The only way I can listen to the station is to access it from Jazzgroove under My Services. What’s going on here?

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Bumper

The unable to load content message may be related to this, no word from Sonos about what actually happened:

But Sonos servers seem to be back online, reboot your device might help.

My Recently played are working, but favourites are stuck in unable to load. Logging out and back in sometimes works for people as does deleting the app and reinstalling. Other than that we just wait for sonos to get their crap together and fix this mess.

G

GDawgelleAuthor

Contributor I

Thanks. Since downloading the most recent update a few days ago, I’ve been getting this error message even more. Sonos really needs to fix those bugs, including those when trying to play JazzGroove, a music service Sonos promoted when I got my first system!

A

Ahbach

Lyricist I

The new app absolutely sucks. I constantly am unable to get the songs to play. Playlists that I always play suddenly no longer are able to play. I get music started and then can’t connect to the system to even turn it off. It all started once the new app was installed.

J

jjflamer

Lyricist I

I can only use Roam as a Bluetooth speaker app won’t play anything - this isn’t why I bought this speaker!

D

DBGUSA

Lyricist I

The comments here are so very accurate. Sonos used to be best-in-class. Now that I have spent thousands to outfit my entire home with multiple rooms and zones, they function less than 30% of the time. Each iteration of the App is worse than the one before (the predictable result of off-shoring tech). Advice: don't waste your money on Sonos. Bose, B&O, and others are far superior while Sonos retreats in the opposite direction.

M

mrdrprofessor

Contributor I

First time experiencing this, real bummer that it’s a recurring issue that hasn’t been fixed. If anyone has a solution it would be great.

A

acampos

Lyricist I

I just want to listen to music this nice Friday and instead of relaxing while listening to music, I have to troubleshoot the “unable to load content” message from the SONOS app.

SONOS thanks for this nice Friday evening!

C

Chris and Robin

Lyricist I

I’m in the same boat. I can’t play anything nothing will load. Unable to connect? I was groov’n and i am hosting a party tomorrow!

M

Mahesh Patil

Lyricist I

just want to listen music, to relax… without any intrusion, including my own (No Bluetooth No Equaliser)…so chose Sonos.

Issues: Earlier it was Frequent Logins and now it’s Unable to load content…And how difficult it has become to simply listen.

Sonos is shooting itself in the foot. And only God knows why.

Previous app versions were simple and absolutely no nonsense.

In the need of raise, somebody decided to add equaliser and all the hell broke loose…only downward path I see.

K

Kytopgun

Lyricist I

Same. None of the Sonos Content Services are loading all of a sudden now tonight. Pandora, Sonos Radio, nothing works…looks like the Sonos Servers are all down and they have a major outage going on all of a sudden…either that or Sonos is doing maintenance and didn’t communicate it to their customers. I can at least Airplay music or pull from my local NAS music library for the time being another black eye for Sonos once again getting really tired of having to deal with the issues for months and months now.

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