Unable to Browse Music - Imported Playlist

Forum|Forum|2 years ago
July 18, 2024
50 replies
1851 views

Like everyone else, I have had so many issues with the app. I was finally able to install/index my music library from iTunes. However, it unfortunately stopped working. I called support and the reuploaded it for me. Now I get the message “UNABLE TO BROWSE MUSIC” if i click on a specific playlist, artist or song. I have called customer support twice on this issue and they just delete and reupload my music library. However, once the library is fully indexed/uploaded, I get the same message. So reuploading the music library is not the solution. If I try to access my music library from the app on my iPhone, it either won’t show my imported music library or say “error, try again” if I try to play a song from it.

I have a Mac and an iPhone. Has anyone else had this issue? Any solutions?

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Best answer by rosswells127

@Michael_16 et al

FYI: I believe there is a bug in the very latest Sonos Firmware 16.3 re Music Library “Imported Playlists”.
As per the thread below @Corry P indicated that Sonos are now aware of the issue and I assume they will be fixing this issue in a future Firmware update.
I have tagged @Corry P so he can correct me if this is still not the case.
Ross.

Show previous replies

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Biff Johnson

Lyricist I

Same here - I have all the latest updates on my iPhone, iPad and iMac. Can’t play my music. I’ve been a Sonos user since Sonos first came out. I recently updated my equipment from legacy S1 stuff to brand new equipment with S2 software. I’ve had a ton of trouble. Lost functionality in the way of features. I see they added a few features back but now I can’t access my music or playlists. It's embarrassing and frustrating to have friends over when you can’t play your music on thousands of dollars worth equipment. I was hoping with the July 22nd release I would be back up and running but no such luck.

E

Ellwood

Contributor I

Same problem. Unable to use my playlist. “Unable to Browse”. Unable to replace que. This seems to happen all too often. I waste a lot of time trying to figure what is going on- restarting my computer, re-indexing, etc. Only to find out it is a Sonos problem. Don’t you test your new software releases??? You at least need to notify your customers when this happens, so we don’t waste so much time.

There’s an app update available now that tackles music library issues.

Queue management is coming end August.

It tackled the music library all right, just not for the good. It was actually this latest Sonos update from about a week ago that caused all the issues regarding imported playlists, among many other things. After hours of working on this prior to that update, I finally had everything working. Then that update wiped it all out. I would’ve liked to have given Sonos the opportunity to fix it all, but it’s now been 2 months of a lot of wasted time. Now I am told to wait until August ?. What will it be then ?. Sept or Oct ?. I could never get away with doing my job in this manner. And when I stop to think about the cost of Sonos products, it makes this that much more unacceptable.

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Windyc

Lyricist I

So incredibly disappointing. Spent hundreds of hours creating my Itunes playlists and have enjoyed them on Sonos for years. Until now. I am completely frustrated and have wasted many additional hours trying to figure out why things changed. Fix the damn problem, please.

D

DeRochier

Trending Lyricist I

I’ve found a workaround for not being able to play the playlists I’ve created in the Mac Music app. If I try to play them via the Sonos phone app via Your Sources > Music Library > Imported Playlists, it still fails. I can see all my playlists but get the “Something went wrong” error if I try to view or play them. However, I am an Apple Music subscriber and also have an iTunes Match subscription. If I go to Your Services > Apple Music > Playlists, I can access and play all the playlists I’ve created on my Mac. I can use basically the same technique on the Sonos Controller app on my Mac.

I realize this fix may only apply to Apple Music/iTunes Match subscribers, but for me it successfully allows me to play all my playlists. Of course the overall Sonos app is still riddled with bugs. I just had to reboot my Mac because the Sonos app suddenly and inexplicably couldn’t find my music library. (Eye roll.) Rebooting fixed the error—for now.

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Ellwood

Contributor I

Same here - I have all the latest updates on my iPhone, iPad and iMac. Can’t play my music. I’ve been a Sonos user since Sonos first came out. I recently updated my equipment from legacy S1 stuff to brand new equipment with S2 software. I’ve had a ton of trouble. Lost functionality in the way of features. I see they added a few features back but now I can’t access my music or playlists. It's embarrassing and frustrating to have friends over when you can’t play your music on thousands of dollars worth equipment. I was hoping with the July 22nd release I would be back up and running but no such luck.

Boy, ain’t that the truth. It’s summertime and this is when we have friends over. Listening to music is a constant. It’s embarrassing when what you want to listen to doesn’t work. As I try to defend my purchases of Sonos products to my friends, they say no thanks. You’d think that Sonos who used to be a top name would try and do better. They’ve actually made things worse with each update. Sorry Sonos, but you’ve turned your name into mud to a lot of people. I’d be curious to know who is going to be held responsible at Sonos for the disasters they have created since last May. This can’t be good for Sonos shareholders.