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Contributor I
June 5, 2024
Question

Unable to add shared folder to music library (913)

  • June 5, 2024
  • 31 replies
  • 4536 views

A couple of weeks ago I was able to add my own music to my Sonos system, tried to add a mix yesterday and I am now getting this error “UNABLE TO ADD SHARED FOLDER TO YOUR MUSIC LIBRARY (913)

This is really annoying and frustrating that I can’t listen to my own tunes, what has changed? and is there a fix for this?

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31 replies

Lyricist II
June 5, 2024

Exactly the same problem here. Bad enough that the mobile app has removed the ability to add network drives entirely. The desktop app was supposed to be the workaround, but it just won’t add my NAS drive - I’ve checked and double-checked the password, and I only get the 913 error.

Lyricist II
June 5, 2024

The same problem here too.

Lyricist I
June 5, 2024

Ditto, when will Sonos provide a fix for this. I have lost access to my music library and can only use the system to listen to radio stations (I don’t use streaming services). The last few weeks has shook my confidence in the company and its ability (and desire) to look after its existing customers going forward,

Pools-3015
Prodigy I
June 5, 2024

A couple of weeks ago I was able to add my own music to my Sonos system, tried to add a mix yesterday and I am now getting this error “UNABLE TO ADD SHARED FOLDER TO YOUR MUSIC LIBRARY (913)

This is really annoying and frustrating that I can’t listen to my own tunes, what has changed? and is there a fix for this?

and 

 

Lyricist II
June 5, 2024

Those fixes don't work for me (on MacOs)

Pools-3015
Prodigy I
June 5, 2024

Those fixes don't work for me (on MacOs)

Here is a post for Mac OS, that is in one of the links of my first post.

https://en.community.sonos.com/controllers%2Dand%2Dmusic%2Dservices%2D229131/how%2Dto%2Dsolve%2Dthe%2Derror%2D913%2Dmusic%2Dlibrary%2Don%2Da%2Dmac%2D6894161?tid=6894161

 

Lyricist II
June 6, 2024

Same problem here. The various “fixes” I’ve seen do not work for me. Unbelievable that they would release an update that takes away the local library.

Lyricist II
June 6, 2024

Exactly same problem here...Sonos better fix this soon as nothing I’ve done can fix this. I want my own, local music library now!!!! 😡😡

Pools-3015
Prodigy I
June 6, 2024

Same problem here. The various “fixes” I’ve seen do not work for me. Unbelievable that they would release an update that takes away the local library.

The app didn't take away your local library. The decision to remove SMB v1, is the same decision many other tech companies have made. Sonos is just one of the last ones to do it, but users were warned it would go away. 

With the new updates, you should have regained access to your libraries. If you have not and have mane the change from SMB v1 to SMB v2 or three, you have a network issues that's preventing it from loading.

Of you have the old app on another device, PC, iPad etc.. use that to update your library and completely close and restart your app. My library changes show up.

Lyricist II
June 6, 2024

Pools-3015 good for you, I’m glad your sonos is working. But apparently many, many other users are in the same boat as i am where this update completely broke the ability to play your OWN LIBRARY OF MUSIC. This is completely unacceptable. I shouldn’t need to be an expert in SMB (whatever that is) to use Sonos to play my own itunes library. Whatever updates these “other companies” have done have not negatively impacted my life. I’ve now spent hours researching how to fix this gd thing and have gotten nowhere. Add your suggestions to the pile of things that don’t fix this problem.