unable to add music services - app just clocks

6 replies
187 views

I have been trying to add services to Sonos and the app just spins. So frustrating!!

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Corry PAnswer

Sonos Staff

Hi @Brianp72 et al

We now consider this issue resolved. Please ensure your Sonos system is up to date.

If you continue to see this issue, please get in touch with our technical support team for assistance.

"Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein

Airgetlam

Which version of Sonos, S1 or S2? Have you checked your address on www.sonos.com? Have you rebooted your router and speakers? Which services are you trying to add? What kind of connection does your Sonos have, is one device wired to your router, or do they all connect to your wifi signal? What Sonos devices do you have?

Bruce

Airgetlam

And there is another thread in which the person just posted they fixed a similar issue by simply rebooting their phone.

Bruce

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Syllondon

Lyricist III

Same issue with S1 products. It worked fine up to now, but now we have this wheel turning turning turning and no music service coming up.

controlav

Lead Maestro

S1 mobile apps are broken in this area. Use the PC or Mac S1 apps to add services.

Author of the leading independent Sonos apps for Android, MacOS, iOS, Windows and Xbox.

S