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Shah M
Trending Lyricist I
Sep 23, 2023 2:47 PM UTC

Unable to add music library from WD MyCloud Home

Seems WD has changed its settings and unlike earlier, cannot be added via “Services” and now has to be added via “Music Library” and the path defined. Been at it for a while but no success.

Anyone else facing this issue. 

FYI, IM using a Sonos Connect and S1. Accessing via MAC OS and iPhone. 

Cheers

 

Shah

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26 replies

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Airgetlam
Airgetlam
Sep 28, 2023 12:57 AM UTC

That’s a great question to ask WD. 

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Bruce
Shah MAuthor
Trending Lyricist I
Sep 28, 2023 4:41 AM UTC

 

 

Tried support but no dice. They don't know much about My Cloud Home.

Have you tried putting your music files in the folder Public? After doing that, let Sonos index that folder.

tried..get this message “ The folder “Ana Tijoux - 1977 (2010) [FLAC]” can’t be opened because you don’t have permission to see its contents.

So anything I copy cannot be opened? Nuts!

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Shah MAuthor
Trending Lyricist I
Sep 28, 2023 7:22 AM UTC

 

 

Tried support but no dice. They don't know much about My Cloud Home.

Have you tried putting your music files in the folder Public? After doing that, let Sonos index that folder.

tried..get this message “ The folder “Ana Tijoux - 1977 (2010) [FLAC]” can’t be opened because you don’t have permission to see its contents.

So anything I copy cannot be opened? Nuts!

So the files are being read now but when i try to add “Public” folder on Sonos I get same response, “My cloud not responding or not found”.

 

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edgar1d
Lyricist II
Sep 28, 2023 8:24 AM UTC

I think this is a problem that only WD can solve. Why they have removed the option from the MyCloud Home is a complete mystery

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Shah MAuthor
Trending Lyricist I
Oct 1, 2023 4:24 AM UTC

I think this is a problem that only WD can solve. Why they have removed the option from the MyCloud Home is a complete mystery

They are unwilling to help. Lodged complaint with their customer support only to be told to contact Sonos. Awful customer support from WD.

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Shah MAuthor
Trending Lyricist I
Oct 1, 2023 8:21 AM UTC

Ok so I found a solution. Uploaded all my music to Plex, enabled remote access and added Plex to Sonos via “Add Music Service”. It works! Don't know if there's any loss in audio quality (?) Cheers.

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