Skip to main content
Shah M
Trending Lyricist I
September 23, 2023

Unable to add music library from WD MyCloud Home

  • September 23, 2023
  • 26 replies
  • 1119 views

Seems WD has changed its settings and unlike earlier, cannot be added via “Services” and now has to be added via “Music Library” and the path defined. Been at it for a while but no success.

Anyone else facing this issue. 

FYI, IM using a Sonos Connect and S1. Accessing via MAC OS and iPhone. 

Cheers

 

Shah

This topic has been closed for further comments. You can use the search bar to find a similar topic, or create a new one by clicking Create Topic at the top of the page.

26 replies

Show previous replies
Airgetlam
Airgetlam
September 28, 2023

That’s a great question to ask WD. 

Bruce
Shah MAuthor
Trending Lyricist I
September 28, 2023

 

 

Tried support but no dice. They don't know much about My Cloud Home.

Have you tried putting your music files in the folder Public? After doing that, let Sonos index that folder.

tried..get this message “ The folder “Ana Tijoux - 1977 (2010) [FLAC]” can’t be opened because you don’t have permission to see its contents.

So anything I copy cannot be opened? Nuts!

Shah MAuthor
Trending Lyricist I
September 28, 2023

 

 

Tried support but no dice. They don't know much about My Cloud Home.

Have you tried putting your music files in the folder Public? After doing that, let Sonos index that folder.

tried..get this message “ The folder “Ana Tijoux - 1977 (2010) [FLAC]” can’t be opened because you don’t have permission to see its contents.

So anything I copy cannot be opened? Nuts!

So the files are being read now but when i try to add “Public” folder on Sonos I get same response, “My cloud not responding or not found”.

 

edgar1d
Lyricist II
September 28, 2023

I think this is a problem that only WD can solve. Why they have removed the option from the MyCloud Home is a complete mystery

Shah MAuthor
Trending Lyricist I
October 1, 2023

I think this is a problem that only WD can solve. Why they have removed the option from the MyCloud Home is a complete mystery

They are unwilling to help. Lodged complaint with their customer support only to be told to contact Sonos. Awful customer support from WD.

Shah MAuthor
Trending Lyricist I
October 1, 2023

Ok so I found a solution. Uploaded all my music to Plex, enabled remote access and added Plex to Sonos via “Add Music Service”. It works! Don't know if there's any loss in audio quality (?) Cheers.

Terms & ConditionsAccessibility statement