Unable to accept T&C's in the new app!!!

Forum|Forum|2 years ago
June 10, 2024
27 replies
1371 views

Since the new version of the app I am unable to access my Sonos system as when I ask to join an existing system the accept T&S’s button is grayed out and does nothing when I tap it. This is the same on both my Android tablet and my iPhone. Both tablet and iPhone software is up to date.

Come on Sonos team there have been too many issues in the recent past from the Alexa issues with the Era 100 to this!!

Can somebody please help me reconnect to my Sonos System

This is just sooo frustrating!!

Thank you

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Best answer by jgatie

Scroll until you get to the end of the T&C, the Accept button will light up then.

Show previous replies

M

Mirt

Contributor I

Hi @Mrskit et al

We have identified an issue whereby some users will be unable to progress past the step of accepting the Terms & Conditions within the Sonos app.

Please ensure that you have not set your mobile device to enlarge the contents of the screen in any way - if you have, setting the zoom back to the standard setting may allow you to accept the T&Cs in the app.

If the above does not help, please try using the Sonos app on a different device in the meantime - if that is an option for you.

We have no estimate for when a fix might be put in place, but this issue is a high priority. I’ll update this thread when it is resolved. Thank you for your patience.

I hope this helps.

Need to scroll to end of screen - really to the very very end - it’s not obvious

B

Bjones

Lyricist I

Have tried all of this and please don’t tell me to scroll to the bottom. Latest app up dates have been a disaster. System has become laggy and unresponsive with no other changes than the app. Now we are completely locked out. Let’s get this fixed please.

R

Rhonny

Prodigy III

Have tried all of this and please don’t tell me to scroll to the bottom.

Then there is not much more anyone can advise, if you 100% definitely have adjusted the font size to its smallest and set the phone display size to Default in the settings.

Bumper

Have tried all of this and please don’t tell me to scroll to the bottom. Latest app up dates have been a disaster. System has become laggy and unresponsive with no other changes than the app. Now we are completely locked out. Let’s get this fixed please.

There have been other posts by owners who have not had magnification or font size adjustments who just can’t get it to work. If this sounds like you I would contact support.

J

Jaf4040

Lyricist I

This is totally unacceptable!! WTF are you people thinking. I’ve spent 2k on your systems that at one point worked fine. Now piece of crap. If there isn’t a class action lawsuit by now there should be. Why can’t I accept the t&c and don’t tell me to scroll to the bottom and change font size. FIX IT!! Once a fan, not anymore. Sad

U

UtrechtLuc

Lyricist I

Absolutely unacceptable this. I can’t accept terms of use either and scrolling down does not do anything. So many issues since last update.

G

GBGG

Lyricist I

Sonos app has been updated to a PoS

get rid of all developers