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Contributor I
June 10, 2024
Answered

Unable to accept T&C's in the new app!!!

  • June 10, 2024
  • 27 replies
  • 1371 views

Since the new version of the app I am unable to access my Sonos system as when I ask to join an existing system the accept T&S’s button is grayed out and does nothing when I tap it. This is the same on both my Android tablet and my iPhone. Both tablet and iPhone software is up to date.

Come on Sonos team there have been too many issues in the recent past from the Alexa issues with the Era 100 to this!!

Can somebody please help me reconnect to my Sonos System 

This is just sooo frustrating!!

 

Thank you

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Best answer by jgatie

Scroll until you get to the end of the T&C, the Accept button will light up then. 

27 replies

jgatie
jgatieAnswer
June 10, 2024

Scroll until you get to the end of the T&C, the Accept button will light up then. 

AllanSTAuthor
Contributor I
June 10, 2024

Thank you

Contributor II
June 15, 2024

Thank you so much. This was driving me crazy!

Lyricist I
July 2, 2024

This doesn’t work for me. I’ve tried deleting and reinstalling app as well. Any suggestions? Really fed up!

Prodigy III
July 2, 2024

What happens to Accept when you scroll to the very bottom?

Lyricist I
July 2, 2024

Nothing, stays greyed out.

Lyricist I
July 3, 2024

I have scrolled to the bottom still greyed out. Can someone help?

Contributor I
July 3, 2024

same here whatever i do, reinstall, read on app or read on website-accept button not active

Lyricist III
July 3, 2024

I’ve scrolled, reinstalled the app - button stays gray. Apple iOS. Great speakers, crap software. 

Contributor I
July 4, 2024

This doesn’t work for me. I’ve tried deleting and reinstalling app as well. Any suggestions? Really fed up!

The same to me