Enthusiast I

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TuneIn Integration

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Since the Omnishambles of May 24 the TuneIn integration has been hamstrung and it’s take WAY too long to fix.

Issue 1: Navigating to a podcast and clicking on the text or play button adds the entire series to the queue, not just that episode. The episode plays, but I don’t want the whole series, just the one podcast as I may want to mix things up and listen to a number of different podcasts in a row. This renders the whole queue useless.

Issue 2: If I long-press the text or play button I get the sub-menu up from where I can Play Now / Play Next / Replace Queue etc. This functionality works, I can use it to add individual podcasts to the queue. Yay! Only problem is they don’t play, and I get the “Couldn’t Play Content. Try Again” message.

Issue 3: As of the last few days even if it’s a 20 min episode all I get is 45 seconds of adverts before it moves to the next episode in the queue and this is repeated.

Bored of the UX issues now Sonos. It’s been over a year.

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Corry PAnswer

Sonos Staff

Hi @Captain Biggles

We have identified an issue with playing Podcasts from TuneIn and are investigating - you can cease any troubleshooting attempts.

Thanks for flagging.

We have no estimate for when a fix might be put in place, but I will update this thread when I hear of it.

I hope this helps.

"Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein

Corry P

Sonos Staff

Hi @Captain Biggles

Thanks for your post!

I’m sorry to hear of these issues you are having with playing Podcasts via TuneIn.

Could you please give me some example episodes to try playing on my own system? Thanks!

Or do you see the same behaviour with all Podcast content on TuneIn?

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"Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein

Corry PAnswer

Sonos Staff

Hi @Captain Biggles

We have identified an issue with playing Podcasts from TuneIn and are investigating - you can cease any troubleshooting attempts.

Thanks for flagging.

We have no estimate for when a fix might be put in place, but I will update this thread when I hear of it.

I hope this helps.

Translate

"Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein

Corry P

Sonos Staff

Hi @Captain Biggles

In regard to your other points, issue #1 is a feature request, but you should (when things are working properly) be able to use the 3-dot menu to selectively play only the wanted episode, as you mentioned when describing issue #2.

For issue #2, we cannot test it until issue #3 has been resolved, but I think that they are likely related.

And, as mentioned, we are investigating issue #3.

Thanks again for flagging!

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"Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein

C

Captain BigglesAuthor

Enthusiast I

Can I please have an update on the identified issues you refer to above please? With thanks, Joel

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Corry P

Sonos Staff

Hi @Captain Biggles

Progress updates are not available - I do not have access to that information.

I will update this thread when I hear of a resolution, though - I’m afraid that’s the best I can do for you in that regard.

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"Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein

A

AlvaroMtnz

Lyricist I

Hello,

Here’s another person here who hasn’t been able to play any type of content through TuneIn for a month now — neither podcasts nor online radio.
Since the people at Sonos say they’re working on fixing it but don’t know when it will be resolved, I’m posting this so the issue becomes visible again and doesn’t get forgotten.
Best regards.

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