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gurji99
Contributor I
November 5, 2022
Answered

tunein endless loop of commercials

TuneIn just plays endless loops of commercials and never gets to the actual station anymore.

I don’t mind a few ads,  but an endless loop?!

it happens on almost every station I try.

I should also say that this only happens on Sonos.

it works great in my car and phone.

any ideas?

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    Corry P
    Corry PAnswer
    Sonos Staff
    November 11, 2022

    Hi @beynym 

    My colleague (also in NL) got the same results as yourself - 1 search result, but it only plays ads. I assume the station just isn’t available to me in the UK via TuneIn. 

    We’ll let TuneIn know about the issue - once they fix it, Sonos Radio will get the updated URL list within a week. In the meantime, you can use myTuner as mentioned, or add this URL http://broadcast.infomaniak.ch/jazzblues-high.mp3 by following the instructions below:

    Using the Sonos App for iOS or Android:

    1. From the Browse tab, select TuneIn.
    2. Tap My Radio Stations.
    3. Tap the three dots in the top right and tap Add New Radio Station.
    4. Enter the Streaming URL and Station Name and tap OK.
    5. The station will be listed and available in the My Radio Stations section under TuneIn.

     

    Using the Sonos App for Mac or PC:

     

    1. Select Manage and Add Radio Station.
    2. Paste in the streaming URL of the station you wish to add, and type in the name of the station.
    3. From the Sonos music menu, navigate to TuneIn > My Radio Stations where the newly added station will be listed.

    On a Mac, the “Manage” menu can be found in the toolbar in the top left corner of the screen. On a PC, the “Manage” menu is found at the top left of the Sonos application.

    Doing this will bypass TuneIn/Sonos Radio completely.

    "Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein
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    beynym
    World-Class Superstar
    November 10, 2022

     

    Hi @beynym 

    Your previous issue with TuneIn was related to one particular station that TuneIn was distributing the wrong playlist for, probably because the station made an error when submitting it to TuneIn. As this issue affects all stations, it’s much more likely to be local in nature. I also recommend that you too get in touch with our technical support team (after also trying a router reboot).

    I just rebooted my router, but no improvement. Allegro Jazz is stil broadcasting some ambient music and Jazz Radio Blues is still emitting only TuneIn commercials. These are the two affected, all other radio stations (whether TuneIn or Sonos Radio) are doing what they're supposed to do. I haven't checked all radio stations, of course. 

    Corry P
    Corry P
    Sonos Staff
    November 10, 2022

    Hi @beynym 

    These are the two affected, all other radio stations (whether TuneIn or Sonos Radio) are doing what they're supposed to do.

    Then your issue isn’t quite like that reported in the original post, and therefore is likely caused by something different.

    I tried to test these stations for you, but could not find either station on TuneIn or on Sonos Radio. I assume you have these stations saved in My Sonos - are you still able to find them via Search? It’s possible they’ve been removed from TuneIn (and therefore Sonos Radio), in which case attempting to play the saved favourite could well produce some unexpected results.

    "Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein
    beynym
    World-Class Superstar
    November 10, 2022

    Hi @beynym 

    These are the two affected, all other radio stations (whether TuneIn or Sonos Radio) are doing what they're supposed to do.

    Then your issue isn’t quite like that reported in the original post, and therefore is likely caused by something different.

    I tried to test these stations for you, but could not find either station on TuneIn or on Sonos Radio. I assume you have these stations saved in My Sonos - are you still able to find them via Search? It’s possible they’ve been removed from TuneIn (and therefore Sonos Radio), in which case attempting to play the saved favourite could well produce some unexpected results.

    Allegro Jazz was situated in My Sonos, but no longer in TuneIn, so maybe you're right about this one. On the other hand, Jazz Radio Blues still is to be found in TuneIn and in Sonos Radio, and it's playing TuneIn commercials continuously.

    Corry P
    Corry P
    Sonos Staff
    November 10, 2022

    Hi @beynym 

    I still get no matching search result for Jazz Radio Blues, except for via myTuner - and it plays from there without issue. As myTuner doesn’t require a login, it will only take a moment for you to add the service, search and find Jazz Radio Blues and save it to My Sonos. From then on, there will be no difference in how you go about playing that station. There won’t be any TuneIn ads either, though myTuner may have their own.

    I hope this helps.

    "Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein
      beynym
      World-Class Superstar
      November 10, 2022

      Hi @beynym 

      I still get no matching search result for Jazz Radio Blues, except for via myTuner - and it plays from there without issue. As myTuner doesn’t require a login, it will only take a moment for you to add the service, search and find Jazz Radio Blues and save it to My Sonos. From then on, there will be no difference in how you go about playing that station. There won’t be any TuneIn ads either, though myTuner may have their own.

      I hope this helps.

      Thanks for your help, I might give MyTuner a try. I'll insert a image, showing Jazz Radio Blues in My Favourites: both versions, TuneIn and Sonos Radio. I muted it, had enough of their ads.

       

      Corry P
      Corry P
      Sonos Staff
      November 11, 2022

      Hi @beynym 

      Ah! What I see there is a search result with favourites included. This explains why you were still able to find them in a search. Those results are like desktop shortcuts to files that have been deleted on a computer - the shortcut exists, but not what it points to. I think both stations have been removed from TuneIn completely.

      myTuner will do the trick.

       

      "Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein
      beynym
      World-Class Superstar
      November 11, 2022

       

      I think both stations have been removed from TuneIn completely.

       

      Allegro Jazz has been removed, that is true. Too bad, for I liked it a lot. But Jazz Radio Blues still is present in TuneIn and it's still broadcasting only commercials. I just checked. Something's still rotten there.

      Corry P
      Corry P
      Sonos Staff
      November 11, 2022

      Hi @beynym 

      OK, I’ll report this and someone will be able to then report it to TuneIn. Could you do me a quick favour and try a search from a mobile device instead and let me know the results? It might only be showing up on the Desktop controller, as my Android searches were absent of matching results, and this would be very pertinent. Thanks.

      "Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein
      beynym
      World-Class Superstar
      November 11, 2022

      Hi @beynym 

      OK, I’ll report this and someone will be able to then report it to TuneIn. Could you do me a quick favour and try a search from a mobile device instead and let me know the results? It might only be showing up on the Desktop controller, as my Android searches were absent of matching results, and this would be very pertinent. Thanks.

      A screen pic from my iPhone, taken just now, shows Jazz Radio Blues still being present in Sonos Radio.

       

      Corry P
      Corry P
      Sonos Staff
      November 11, 2022

      Thanks so much, @beynym 

      Well, that knocks one theory out of the park 😂

      I pass this up the chain of command and will update here when I have something I can share.

      "Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein
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