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gurji99
Contributor I
November 5, 2022
Answered

tunein endless loop of commercials

TuneIn just plays endless loops of commercials and never gets to the actual station anymore.

I don’t mind a few ads,  but an endless loop?!

it happens on almost every station I try.

I should also say that this only happens on Sonos.

it works great in my car and phone.

any ideas?

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    Corry P
    Corry PAnswer
    Sonos Staff
    November 11, 2022

    Hi @beynym 

    My colleague (also in NL) got the same results as yourself - 1 search result, but it only plays ads. I assume the station just isn’t available to me in the UK via TuneIn. 

    We’ll let TuneIn know about the issue - once they fix it, Sonos Radio will get the updated URL list within a week. In the meantime, you can use myTuner as mentioned, or add this URL http://broadcast.infomaniak.ch/jazzblues-high.mp3 by following the instructions below:

    Using the Sonos App for iOS or Android:

    1. From the Browse tab, select TuneIn.
    2. Tap My Radio Stations.
    3. Tap the three dots in the top right and tap Add New Radio Station.
    4. Enter the Streaming URL and Station Name and tap OK.
    5. The station will be listed and available in the My Radio Stations section under TuneIn.

     

    Using the Sonos App for Mac or PC:

     

    1. Select Manage and Add Radio Station.
    2. Paste in the streaming URL of the station you wish to add, and type in the name of the station.
    3. From the Sonos music menu, navigate to TuneIn > My Radio Stations where the newly added station will be listed.

    On a Mac, the “Manage” menu can be found in the toolbar in the top left corner of the screen. On a PC, the “Manage” menu is found at the top left of the Sonos application.

    Doing this will bypass TuneIn/Sonos Radio completely.

    "Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein
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    106rallye
    106rallye
    November 6, 2022

    OK. Two people with (probably) the same problem. No description of their set up given, so no way to (try and) help on this community. You hav ethe choice to call Sonos and alert them (Maybe talk about the diagnostics you can send them) or wait until they find out there are problems -  that may be related to both your set up, so that can take a while. 

    beynym
    World-Class Superstar
    November 6, 2022

    OK. Two people with (probably) the same problem. No description of their set up given, so no way to (try and) help on this community. You hav ethe choice to call Sonos and alert them (Maybe talk about the diagnostics you can send them) or wait until they find out there are problems -  that may be related to both your set up, so that can take a while. 

    Thanks for your summary. Since a couple of months Sonos is aware of the issue, so is TuneIn. For the moment all anyone involved can do, is wait and see.

    gurji99Author
    Contributor I
    November 6, 2022

    Radioplayer is another streaming service, like TuneIn. Go to Services and Voice, Add a Service and select Radioplayer. Then search for your station. 

    Cannot find that. Thanks for helping out, but Sonos should fix it. Or TuneIn. Or the radio station. I don't fancy jumpin’ thru hoops.


    It’s the same hoop you had to jump through to set up your TuneIn account, but that’s fine; good luck. Just out of interest: have you reported the problem to TuneIn? 

    TuneIn works perfect on every other device I use it.  Only Sonos seems to be the issue. Even when I use “Sonos radio” which is just TuneIn rebranded.

    im pretty sure it is a Sonos issue.

     

    I’ll take a guess and say it doesn’t happen for Sonos’s newer generation of products;)

    nik9669a
    Senior Virtuoso
    November 6, 2022

    OK. Two people with (probably) the same problem. No description of their set up given, so no way to (try and) help on this community. You hav ethe choice to call Sonos and alert them (Maybe talk about the diagnostics you can send them) or wait until they find out there are problems -  that may be related to both your set up, so that can take a while. 

    Thanks for your summary. Since a couple of months Sonos is aware of the issue, so is TuneIn. For the moment all anyone involved can do, is wait and see.

    I’m surprised you didn’t volunteer this info in your first post. It would have saved folk time in actually trying to help you, if you don’t want any assistance.
     

    It still seems odd to me that in the whole Sonos/TuneIn user community only a small handful of folk are experiencing the issue. 

    I hope your wait for a fix is not too long. 

    gurji99Author
    Contributor I
    November 6, 2022

    OK. Two people with (probably) the same problem. No description of their set up given, so no way to (try and) help on this community. You hav ethe choice to call Sonos and alert them (Maybe talk about the diagnostics you can send them) or wait until they find out there are problems -  that may be related to both your set up, so that can take a while. 

    Thanks for your summary. Since a couple of months Sonos is aware of the issue, so is TuneIn. For the moment all anyone involved can do, is wait and see.

    Setup:

    I have 6 Sonos connects, and 3 Sonos connect amps, 1 Sonos play and 1 Sonos amp.

     

    gurji99Author
    Contributor I
    November 6, 2022

    But what if you are the only one having this problem?

    Apparently I’m  not based on the responses here. Furthermore it’s a streaming service.  My sonos devices don’t self generate commercials.  The firmware is the same firmware used by many other Sonos users.

    So it makes no sense that I am the only one having this problem.

    gurji99Author
    Contributor I
    November 6, 2022

    OK. Two people with (probably) the same problem. No description of their set up given, so no way to (try and) help on this community. You hav ethe choice to call Sonos and alert them (Maybe talk about the diagnostics you can send them) or wait until they find out there are problems -  that may be related to both your set up, so that can take a while. 

    Thanks for your summary. Since a couple of months Sonos is aware of the issue, so is TuneIn. For the moment all anyone involved can do, is wait and see.

    I’m surprised you didn’t volunteer this info in your first post. It would have saved folk time in actually trying to help you, if you don’t want any assistance.
     

    It still seems odd to me that in the whole Sonos/TuneIn user community only a small handful of folk are experiencing the issue. 

    I hope your wait for a fix is not too long. 

    Possibly only some radio stations do it?  So not everyone has the issue…

    beynym
    World-Class Superstar
    November 6, 2022

    You might want to try listening to Allegro Jazz (a TuneIn radio station): no jazz music, all I hear is some strange ambient music sound. Or Jazz Radio Blues (a Sonos radio station): a continuous radio commercial is all I get to hear.

    beynym
    World-Class Superstar
    November 6, 2022

    FYI: here's the link to my first posting of this issue, some four months ago.

    Corry P
    Corry P
    Sonos Staff
    November 10, 2022

    Hi @gurji99 

    Welcome to the Sonos Community!

    Your description is indicative of a connection issue - when TuneIn servers detect a new connection, they play the ads first. If you are hearing continuous ads, then it seems likely the connection is continuously breaking. As this is happening with multiple stations, I would therefore presume that the issue is local to you - it’s likely due to interference, but it could be that you just need to reboot your router by switching it off for at least 30 seconds.

    Adding Radioplayer is a very good step to take to determine if there is indeed an issue with TuneIn - if the issue is local, then Radioplayer will have playback problems too. Radioplayer does not need an account - you just add it and play.

    I recommend you get in touch with our technical support team, who have tools at their disposal that will allow them to give you advice specific to your Sonos system and what it reports about the situation.

     

    Hi @beynym 

    Your previous issue with TuneIn was related to one particular station that TuneIn was distributing the wrong playlist for, probably because the station made an error when submitting it to TuneIn. As this issue affects all stations, it’s much more likely to be local in nature. I also recommend that you too get in touch with our technical support team (after also trying a router reboot).

     

    I hope this helps.

    "Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein
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