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gurji99
Contributor I
November 5, 2022
Answered

tunein endless loop of commercials

TuneIn just plays endless loops of commercials and never gets to the actual station anymore.

I don’t mind a few ads,  but an endless loop?!

it happens on almost every station I try.

I should also say that this only happens on Sonos.

it works great in my car and phone.

any ideas?

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    Corry P
    Corry PAnswer
    Sonos Staff
    November 11, 2022

    Hi @beynym 

    My colleague (also in NL) got the same results as yourself - 1 search result, but it only plays ads. I assume the station just isn’t available to me in the UK via TuneIn. 

    We’ll let TuneIn know about the issue - once they fix it, Sonos Radio will get the updated URL list within a week. In the meantime, you can use myTuner as mentioned, or add this URL http://broadcast.infomaniak.ch/jazzblues-high.mp3 by following the instructions below:

    Using the Sonos App for iOS or Android:

    1. From the Browse tab, select TuneIn.
    2. Tap My Radio Stations.
    3. Tap the three dots in the top right and tap Add New Radio Station.
    4. Enter the Streaming URL and Station Name and tap OK.
    5. The station will be listed and available in the My Radio Stations section under TuneIn.

     

    Using the Sonos App for Mac or PC:

     

    1. Select Manage and Add Radio Station.
    2. Paste in the streaming URL of the station you wish to add, and type in the name of the station.
    3. From the Sonos music menu, navigate to TuneIn > My Radio Stations where the newly added station will be listed.

    On a Mac, the “Manage” menu can be found in the toolbar in the top left corner of the screen. On a PC, the “Manage” menu is found at the top left of the Sonos application.

    Doing this will bypass TuneIn/Sonos Radio completely.

    "Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein
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    33 replies

    nik9669a
    Senior Virtuoso
    November 5, 2022

    Stations in listening to are fine. Maybe disable the service and then re enable?

    beynym
    World-Class Superstar
    November 5, 2022

    Stations in listening to are fine. Maybe disable the service and then re enable?

    I'm having the same problem. Disabling en re-enabling doesn't help. There must be something rotten somewhere in the communication between the radio station, TuneIn and Sonos.

    nik9669a
    Senior Virtuoso
    November 5, 2022

    Can you get the station(s) on Radioplayer? 

    beynym
    World-Class Superstar
    November 5, 2022

    Can you get the station(s) on Radioplayer? 

    Dunno. Am only using Sonos.

    nik9669a
    Senior Virtuoso
    November 5, 2022

    Radioplayer is another streaming service, like TuneIn. Go to Services and Voice, Add a Service and select Radioplayer. Then search for your station. 

    beynym
    World-Class Superstar
    November 5, 2022

    Radioplayer is another streaming service, like TuneIn. Go to Services and Voice, Add a Service and select Radioplayer. Then search for your station. 

    Cannot find that. Thanks for helping out, but Sonos should fix it. Or TuneIn. Or the radio station. I don't fancy jumpin’ thru hoops.

    nik9669a
    Senior Virtuoso
    November 5, 2022

    Radioplayer is another streaming service, like TuneIn. Go to Services and Voice, Add a Service and select Radioplayer. Then search for your station. 

    Cannot find that. Thanks for helping out, but Sonos should fix it. Or TuneIn. Or the radio station. I don't fancy jumpin’ thru hoops.


    It’s the same hoop you had to jump through to set up your TuneIn account, but that’s fine; good luck. Just out of interest: have you reported the problem to TuneIn? 

    beynym
    World-Class Superstar
    November 6, 2022

    Radioplayer is another streaming service, like TuneIn. Go to Services and Voice, Add a Service and select Radioplayer. Then search for your station. 

    Cannot find that. Thanks for helping out, but Sonos should fix it. Or TuneIn. Or the radio station. I don't fancy jumpin’ thru hoops.


    It’s the same hoop you had to jump through to set up your TuneIn account, but that’s fine; good luck. Just out of interest: have you reported the problem to TuneIn? 

    I never had to set up a TuneIn account. In fact, I don't even have a TuneIn account, AFAIK. A couple of months ago I noticed that the music stream within Sonos wasn't the the music the radio station KWPQ FM 103.3 was broadcasting. I contacted TuneIn, I contacted Sonos, I even contacted the radiostation and after some time the problem was solved. After that experience I think it's the responsability of either Sonos or TuneIn to resolve the matter, without me or anybody else reporting it. I no longer feel like telling a company it's not doing their job the way it should. The issue TuneIn-Sonos has been brought to their attention, now it's up to them to do the rest - without customers telling them what to do.

    106rallye
    106rallye
    November 6, 2022

    But what if you are the only one having this problem?

    beynym
    World-Class Superstar
    November 6, 2022

    But what if you are the only one having this problem?

    I'm not. Read the OP's post.

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