Avid Contributor II

Question

Trying create stereo pair & keep getting same message

18 replies
345 views
Translate All

I’m trying to pair 2 Play:1s as a stereo pair. When it click on “Set up stereo pair” I then get a pop-up that says “ before we begin. We need to restart your products.” I then click “Restart products” getting another pop-up that says “ please close the Sonos app and wait a few minutes while your products restart, and try again.” No amount of closing the app, waiting, & trying again seems to work. It’s like I’m stuck in a do-loop. I’ve restarted my network to include cable modem, WiFi, firewall, & speakers…all without success.

Any ideas?

This topic has been closed for further comments. You can use the search bar to find a similar topic, or create a new one by clicking Create Topic at the top of the page.

Show previous replies

U

User197837Author

Avid Contributor II

Hi @User197837

Thanks for your post!

This is most unusual - I’ve not heard of this happening before, and it sounds pretty annoying!

It sounds like you’ve tried rebooting the speakers and the router. Have you also tried rebooting the phone that you are using? If not, please do so.

If the issue persists after that, could you please submit a support diagnostic immediately after recreating the issue and reply here to let me know it has been submitted? Please don’t post the number though - I’ll find it. Thanks.

I hope this helps.

I tried from both my iPad & iPhone multiple times with the same result. I submitted the diagnostic report…it took 3 times to submit it..

Translate

Corry P

Sonos Staff

Hi @User197837

Thanks! We have identified an issue and are investigating, Thanks for reporting, and for the assist.

I’ve tagged this thread with the issue tracker - I’ll update you all here once I hear of a resolution being implemented.

I hope this helps.

Translate

"Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein

U

User197837Author

Avid Contributor II

Thanks.

Translate

S

Soyesses

Lyricist I

Spent my whole night trying to pair two eras and connect to my amp for surrounds but got the exact same issue. Waiting for a hot fix here.

Translate

B

Baly

Lyricist I

Same issue here. Just received two Era 100s. Stuck in same loop. Reset everything- no difference. I am not wasting more of my life tonight but would dearly love a solution.

Translate

W

W-S

Lyricist I

Also experiencing this same issue on some new Era 300s

Translate

R

richskiddle

Contributor I

Ah. Glad I’m not the only one.
creating stereo pair, adding to arc, removing surrounds all result in the same garbage message

can’t believe I chose to upgrade any of this garbage. Moving forwards will be a gradual switch to an alternative I think.

Translate