TruePlay simply does not work in the new App

Ricky:

Rdawkins wrote:

Hey I found a fix for this. Go on the Sonos app and make sure you have Spotify or Apple Music on it. Play about 10 seconds of any song and pause it, then go into trueplay and it’ll work. 
 

thank you so much this really works even if you use youtube music 
 

Same problem here

Ronnyt: try playing a song out of the sonos app and pause the song, then go back to true play and start the tuning it works ..

Already tried. At least for me, it didn't work. Tried Sonos radio and Spotify. Neither worked. 

@ bulletblng

are you using android or IOS ? Im on IOS and used YouTube music from sonos app. 

TruePlay only works on iOS...but it's an iPad Mini 6. 

@bullet , Do you have the latest 16.0 or higher update on the ipad? Because you may have issues with the new 80.08 update app Sonos.

I'd have to check. If it came out in the last week then no. 

Same issue here. The new App is a disaster. Is Sonos even monitoring his customers’ needs on this forum???

Tried all the methods and nothing works. TruePlay is stuck at the end. Using 80.00.08 version of the app. Arc+Sub+2 Era300 combination. Really frustrating!