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epiphone333
Contributor I
May 15, 2024 9:52 AM UTC
Question

TruePlay issue since last big update

Hello, since the last big app update, i cannot use TruePlay, i press on « continue » were the phone is reverse and in front of my tv and were the first sounds must play, but nothing…. Does anyone has the same issue ? I already try everything, (last update on my iPhone 15 pro max, on the app too…) and it’s still there.

thanks for your attention.

 

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    16 replies

    Graphite
    Lyricist I
    May 16, 2024 3:27 AM UTC

    I suffer exactly same problem.

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      Garry12345
      Lyricist I
      May 16, 2024 5:53 PM UTC

      Me too!!!

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        bool
        Lyricist I
        May 17, 2024 9:09 PM UTC

        Exactly the same issue :-(

        On a brand new system (Arc, sub, 2x Era 300)

        Tried with an iPhone 14 Pro, and then an old iPhone X.

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        Christophe FR33370
        Contributor I
        May 19, 2024 9:45 AM UTC

        Same issue for me.

        System : Sonos Arc + 2 ERA100

        Phone : iPhone 13 mini (MLK03ZD/A)

        iOS version : 17.4.1

        Sonos App Vers. : 80.00.08

        Report Diagnostic Number :*************

        Moderator Note: Diagnostic recorded and removed

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        Markitos
        Avid Contributor I
        May 19, 2024 9:54 AM UTC

        Same issue for me.

        I will try again today , but I think sonos need to update this on future releases 

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        Goodoffer
        Goodoffer
        Lyricist I
        May 20, 2024 6:55 PM UTC

        Same problem here. The screen just freeze

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        Krossett
        Lyricist I
        May 20, 2024 11:41 PM UTC

        How long does it usually take Sonos to respond to such a major concern? Lot of money invested in this system to not be able to use it to its full capacity. 
         

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        castalla
        Local Superstar
        May 20, 2024 11:48 PM UTC

        How long does it usually take Sonos to respond to such a major concern? Lot of money invested in this system to not be able to use it to its full capacity. 
         

        On current performance, never 😁

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        It's the courageous bee's knees - all 6 🐝🐝🐝🐝🐝🐝. - - - - - Make Sonos Great Again - - - - -
        bool
        Lyricist I
        May 26, 2024 9:55 AM UTC

        it’s fixed (for me) since the last app update (80.01.11)  

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          The Riddler
          Trending Lyricist I
          May 28, 2024 5:48 PM UTC

          it’s fixed (for me) since the last app update (80.01.11)  

          I can perform the whole Trueplay tuning process, but after successfully completing the process, it doesn’t save the Trueplay tuning for my Arc + Sub [gen 2] + Era 300’s surround setup.

          However, on my stereopair Era 300’s + Sub [gen 2] Trueplay tuning can be done successfully and saved.


          It’s very, very strange- and I hope they fix this issue quickly 😔

           

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