Contributor I

Question

TruePlay issue since last big update

Forum|Forum|2 years ago
May 15, 2024
16 replies
495 views

Hello, since the last big app update, i cannot use TruePlay, i press on « continue » were the phone is reverse and in front of my tv and were the first sounds must play, but nothing…. Does anyone has the same issue ? I already try everything, (last update on my iPhone 15 pro max, on the app too…) and it’s still there.

thanks for your attention.

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G

Graphite

Lyricist I

I suffer exactly same problem.

G

Garry12345

Lyricist I

Me too!!!

B

bool

Lyricist I

Exactly the same issue :-(

On a brand new system (Arc, sub, 2x Era 300)

Tried with an iPhone 14 Pro, and then an old iPhone X.

C

Christophe FR33370

Contributor I

Same issue for me.

System : Sonos Arc + 2 ERA100

Phone : iPhone 13 mini (MLK03ZD/A)

iOS version : 17.4.1

Sonos App Vers. : 80.00.08

Report Diagnostic Number :*************

Moderator Note: Diagnostic recorded and removed

M

Markitos

Avid Contributor I

Same issue for me.

I will try again today , but I think sonos need to update this on future releases

Goodoffer

Lyricist I

Same problem here. The screen just freeze

K

Krossett

Lyricist I

How long does it usually take Sonos to respond to such a major concern? Lot of money invested in this system to not be able to use it to its full capacity.

C

castalla

Local Superstar

How long does it usually take Sonos to respond to such a major concern? Lot of money invested in this system to not be able to use it to its full capacity.

On current performance, never 😁

It's the courageous bee's knees - all 6 🐝🐝🐝🐝🐝🐝. - - - - - Make Sonos Great Again - - - - -

B

bool

Lyricist I

it’s fixed (for me) since the last app update (80.01.11)

T

The Riddler

Trending Lyricist I

it’s fixed (for me) since the last app update (80.01.11)

I can perform the whole Trueplay tuning process, but after successfully completing the process, it doesn’t save the Trueplay tuning for my Arc + Sub [gen 2] + Era 300’s surround setup.

However, on my stereopair Era 300’s + Sub [gen 2] Trueplay tuning can be done successfully and saved.

It’s very, very strange- and I hope they fix this issue quickly 😔

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