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Mike2012
Contributor I
Oct 26, 2025 7:20 AM UTC
Answered

Trueplay has too much background noise

Sonos Arc here.  Pretty much at my wits end on setting up my Sonos Arc using Trueplay.  Trueplay worked fine right out of the box.  Since then have rearranged some furniture in the room and wanted to run Trueplay again.  Now has background noise problems when I try to run it.  Everything turned off, everything has been rebooted, access to my iPhone 14 microphone is fine, but every time I try to run it there is always a background noise error message. Nothing is running.  No one is making any noise.  Very annoying.  The one thing I have not done is to call Sonos.  That will probably be my next step.

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Corry P
Corry PAnswer
Sonos Staff
Oct 29, 2025 8:48 AM UTC

Hi ​@Mike2012 

Welcome to the Sonos Community!

Sorry to hear of the problems you’ve been having with trying to TruePlay Tune your speakers. In addition to the advice you’ve been given above, please also ensure that there are no Bluetooth devices such as Air-Buds connected to your iPhone at the time of TruePlay Tuning.

I hope this helps.

"Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein
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4 replies

Stanley_4
Stanley_4
Grand Maestro
Oct 26, 2025 7:51 AM UTC

Did you try removing your phone case and blowing out the mike port?

Before you call, run trueplay again and a soon as it finishes submit a diagnostic, it may save you time.

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Triticale
Triticale
Prodigy II
Oct 26, 2025 8:24 AM UTC

It seems that could be a problem with the phone mic. Could you try with a different iPhone? Just to rule out things. 

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Corry P
Corry PAnswer
Sonos Staff
Oct 29, 2025 8:48 AM UTC

Hi ​@Mike2012 

Welcome to the Sonos Community!

Sorry to hear of the problems you’ve been having with trying to TruePlay Tune your speakers. In addition to the advice you’ve been given above, please also ensure that there are no Bluetooth devices such as Air-Buds connected to your iPhone at the time of TruePlay Tuning.

I hope this helps.

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"Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein
    Mike2012Author
    Contributor I
    Oct 29, 2025 9:30 AM UTC

    I hadn’t tried that yet.  I do have one Bluetooth device connected so I will disconnect that and try again.  Thank you for your help.

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