Contributor I

Answered

thumbprint radio gone

13 replies
470 views

for years Ive been able to get Pandora’s thumbprint radio on my Sonos 1 account which I must use at home as I have wired speakers into the system as well as Sonos speakers. Now I receive a message that says

your account does not support this system. I have tried deleting and reinstalling both Pandora and Sonos app. This doesn't help.

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WestalanAnswer

Lyricist II

Pandora responded and are in the works with a fix. Here’s a work-around from Pandora Support, “In the meantime, I suggest streaming to Sonos with the Pandora app. To do that, make sure you're connected to the same Wi-Fi network as your Sonos device, and open the Pandora app.

You'll see a casting option (a rectangle with diagonal lines) on the Now Playing screen. Tap it to initiate a connection with your Sonos device. Once you've connected successfully, the casting icon will appear filled in, and a new navigation screen (or "device shelf") will appear. This shelf will allow you to edit your Sonos groups, select which devices to play through, or control the volume of your devices.

Just click on Show Group to make edits to the currently playing devices, or Edit to make changes to other groups.

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Shtiksh

Lyricist I

Same, I just went to use my Sonos after a few weeks hiatus and found out Thumbprint on Pandora states "Your account does not support this feature" yet I'm quite capable of using that feature on the standard Pandora app on my phone.

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Reg55Author

Contributor I

Yes. Me as well but when I introduce the Sonos speakers it cuts in and out

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Stefspence

Lyricist I

Same here! I actually just used it yesterday and log in this morning and it says “Your account does not support this feature”. A little frustrating!

controlav

Lead Maestro

Works for me, but I am not using a Favorite (they can get stale), I just searched for “thumbprint radio” and played it from there.

I also have a free Pandora test account which shows Thumbprint Radio directly in the list, but gives the same error as the OP (“your account does not support this feature”).

Conclusion: you need a Premium Pandora account for this to work (on Sonos).

Author of the leading independent Sonos apps for Android, MacOS, iOS, Windows and Xbox.

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Shtiksh

Lyricist I

Works for me, but I am not using a Favorite (they can get stale), I just searched for “thumbprint radio” and played it from there.

I also have a free Pandora test account which shows Thumbprint Radio directly in the list, but gives the same error as the OP (“your account does not support this feature”).

Conclusion: you need a Premium Pandora account for this to work (on Sonos).

I have Pandora Plus, this feature (Thumbprint) has worked for years and now does not. I've also had Pandora since it was 100% free without ads, prior to smart phones.

This is also attempted to be selected from the Pandora station list, not Favorites.

Conclusion: glitch in someone's system(Sonos or Pandora), not specific to account type.

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Westalan

Lyricist II

Exact same for me. For me, Thumbprint Radio stopped

working via Sonos/Pandora 4/14/23. Works fine on Pandora App. I called into Sonos support, they said they don’t show any issues. I’ve also submitted email to Pandora Support. Just a we bit frustrating. Also, I have both S2 and S1 running, and Thumbprint is throwing the same “Your account does not support this feature” error message.

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WestalanAnswer

Lyricist II

Pandora responded and are in the works with a fix. Here’s a work-around from Pandora Support, “In the meantime, I suggest streaming to Sonos with the Pandora app. To do that, make sure you're connected to the same Wi-Fi network as your Sonos device, and open the Pandora app.

You'll see a casting option (a rectangle with diagonal lines) on the Now Playing screen. Tap it to initiate a connection with your Sonos device. Once you've connected successfully, the casting icon will appear filled in, and a new navigation screen (or "device shelf") will appear. This shelf will allow you to edit your Sonos groups, select which devices to play through, or control the volume of your devices.

Just click on Show Group to make edits to the currently playing devices, or Edit to make changes to other groups.

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MJS1

Lyricist I

Same problem here. Pandora Thumbprint works on all other apps. I see the same problem reported in Pandora community. It seems to have started at the same time for everyone.

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Harrigill

Enthusiast I

Same here. Pandora Thumbprint Radio is no longer available. Works fine on other devices/apps. It is NOT “Your account does not support this feature” as Sonos says. My Pandora account is fine. Sonos is messed up.

controlav

Lead Maestro

Same here. Pandora Thumbprint Radio is no longer available. Works fine on other devices/apps. It is NOT “Your account does not support this feature” as Sonos says. My Pandora account is fine. Sonos is messed up.

That message comes from Pandora. Sonos merely display it to the user. This is 100% a Pandora problem to fix.

Author of the leading independent Sonos apps for Android, MacOS, iOS, Windows and Xbox.

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