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Contributor I
Sep 7, 2024 2:28 PM UTC

the terrible app

Has anyone found a work around on thr new app.

The app keeps losing my equipment, so cannot use them.

Had anyone been able to go back to the old version of the app ??

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20 replies

Lyricist I
Sep 7, 2024 2:36 PM UTC

Bose

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Lyricist I
Sep 7, 2024 2:41 PM UTC

Same here..

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Headliner I
Sep 7, 2024 2:43 PM UTC

If you are using an Android device there are instructions on how to go back to the old version in multiple posts here.

When you say it loses your equipment are they completely gone or do they reappear?

My system “disappears” multiple times a day but usually reappears within a minute or so and if it does not a kill and restart of the App does the trick. The new App benefits from a bit of user patience 😔

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Lex80Author
Contributor I
Sep 7, 2024 2:58 PM UTC

I will search for these posts, yes I'm on android and it loses everything and makes me search for them again. 

Mine disappears for hours the  next day will come back then gona again 

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Headliner I
Sep 7, 2024 3:12 PM UTC

 

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Lex80Author
Contributor I
Sep 7, 2024 4:08 PM UTC

Thank you

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Rudie
Enthusiast II
Sep 7, 2024 4:57 PM UTC

Don't bother, they patched out the ability to roll back to the previous version

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Lex80Author
Contributor I
Sep 7, 2024 4:59 PM UTC

@Rudie are you serious what us everyone doing I spent 1000s on equipment and can't use it I'm  fuming 

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Rudie
Enthusiast II
Sep 7, 2024 5:11 PM UTC

You and every other Sonos user.

It seems a quadrillion complaints can't convince the execs to say “oops, sorry” and roll back to the old app, whilst they sort out the most colossal * show conceivable.

*Moderator Note: Modified in accordance with the Community Code of Conduct.*

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Airgetlam
Sep 7, 2024 5:41 PM UTC

Just to be clear, if your Sonos have the capability (not all do), you can now roll back to S1 from the S2 client. It had been removed for a while, but has been returned. The .apk thing is rolling back much further, and includes the firmware, and is still available remotely, if you’re willing to chance the potential for ‘corrupted’ data. There are many threads that cover how to do this, although they’re older, now that the Sonos app allows the rollback itself. 
 

Sonos apparently tried the ‘rollback’ suggestion internally, and it caused more issues than it solved, according to a post from the CEO. 

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Bruce