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Robert_164
Avid Contributor I
May 9, 2024
Question

the new Sonos ios app update is TERRIBLE! DO NOT UPDATE!

  • May 9, 2024
  • 165 replies
  • 9911 views

Sonos, why would you release an app upgrade with so many problems!? Where are my playlists? They're gone! Where are my alarms?  I can no longer edit or save the queue! Where are my albums? I can't change the home interface! I can delete some of the things you guys added automatically but there's nowhere I can see to add anything. What a mess!

Don't you guys check your work? I've been reading some other letters and there are many more problems.

SONOS PLEASE FIX THIS ASAP

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    165 replies

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    garethsw
    Trending Lyricist I
    June 9, 2024

    What is it now, a month? I have the new app on a tablet to see how it's going, with the old one on my phone.

     

    Basically it's still a * show. 

     

    Now it seems to occasionally work but it's hopelessly inconsistent and drops everything in a regular basis. It means my system remains unusable..... I really don't want to write off thousands of pounds but at the moment I don't have a means of playing music throughout my house.

     

    It's been like this for too long and I beseech those ill-advised people here complimenting the engineers on the rectification work to make it clear that this just will not do. Firms who treat their customers like inadvertent beta testers deserve to go out of business. The management of the firm needed to hear that unfiltered by any mitigation that may lead them to believe they "got away with it". 

     

    At the next board meeting they should be invited to resign having treated the most important people in the company (That's us, the poor bloody customers btw!) like crap.

    *Moderator Note: Modified in accordance with the Community Code of Conduct.*

      Jeff from New England
      Lyricist III
      June 9, 2024

      One thing needs to be fixed at once as a primary reason we all bought into sonos:

      Bring back the ability to program in our radio stations by URL.

      If tunein is now defunct and useless ad based, then just put it into the basic function of the sonos app.

      The only thing that will get the attention of sonos is a boycott of the equipment. I am the unofficial “Stereo” person in my older aged group, and the person that gives “advice” as to music tech type questions. Sonos used to be the answer I would give everyone for clunky but effective listening to radio and playlist music throughout their homes. Now the answer is AVOID Sonos.  Don’t buy the headphones until they roll the app back to a functional one. Let’s start a forum on alternatives to sonos. 

       

       

       

        Kenneth Larsen
        Contributor I
        June 15, 2024

        What a disaster this new app!! Fix it!

          anothername
          Contributor I
          August 5, 2024

          Sonos, why would you release an app upgrade with so many problems!? Where are my playlists? They're gone! Where are my alarms?  I can no longer edit or save the queue! Where are my albums? I can't change the home interface! I can delete some of the things you guys added automatically but there's nowhere I can see to add anything. What a mess!

          Don't you guys check your work? I've been reading some other letters and there are many more problems.

          SONOS PLEASE FIX THIS ASAP

          Patrick Spence has alot to answer to!

          kisnord
          Lyricist I
          August 7, 2024

          I did the upgrade and now the app is not working at all. It starts and then crashing. Great job… again! :( Sonos iOS app is getting even worst.

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