the new Sonos ios app update is TERRIBLE! DO NOT UPDATE!

We have been installing Sonos for 10+ years and this is by far the worst app release ever, I am unable to even connect to my own system. Absolute shambles.

I have 4 Sonos apps on 4 devices. The first new app dropped on my iPhone. When I experienced the mess, I quickly switched off auto update on my other devices. I have (had?) faith in Sonos and figured I’d give them time to fix and use the old app until then. Well, it is NOT fixed and this morning I was greeted with FORCED UPDATES ON MY DEVICES! Crisis Management 101: Don’t make matters worse for those affected. 

I’m not one to get overly excited or upset when new apps are released / updated - usually have a few kinks to work out. That being said, this update is an absolute unmitigated disaster, and nowhere near ready for market. This app isn’t even up to “Beta” testing” standards.

I have been using the S2 app with my system since its inception, and with a couple of exceptions, has worked flawlessly throughout my entire Sonos architecture. My system consists of four Beams, a Move, and an Arc with sub and surrounds in my media room. I don’t use a lot of the features that many have reported missing, but I can tell you this new update flat out does not work even remotely like it should. I use Pandora as my main streaming service through the Sonos app. Since the update, i have to open the app and close it several times just to get it to acknowledge my system and not ask me to set up a new system. Then, once I am able to get it playing, it no longer allows you to go back to the beginning of a track or previous track, etc. Every time my phone goes into standby and you wake the screen, the app says cannot locate system, even though the music is still playing / streaming. Lastly, when I go to turn off the system, after unchecking all the rooms where the music is playing and tap “apply”, the music still continues to play. The only way I can now make it stop is to check Media Room only, then turn on the TV.

Please do not tell me to reset my router, etc - have already done this along with every other recommendation - nothing changes. For the record, nothing has changed in my Sonos system of 5 years and nothing has changed for my internet / WiFi system - the problem is in the new app. If I had to guess, Sonos released this before it was ready for Prime Time because the just announced “Headphones” won’t work without this new release. I was seriously considering getting a set of the new phones, but after this debacle, I’m considering dumping my whole system! As a Network design engineer, I cannot for the life of me see how this could be forced on your client base in its current sorry state.

Almost impossible to use. Alarms no longer work. Try to play anything and it says unavailable. Thanks Sonos. Time to start looking for a new system. This is now unusable. All seven of my components are just about worthless now. 

Shutting stable door, alas, but people need to turn off autoupdates of the speakers too, otherwise Sonos can make them incompatible with the old app.  (Android user, stepped back to 16.1 because that worked with my Windows library.)

I dont understand why this company is so bad, like you made speakers which connect over wifi (already less usable than bluetooth) and then make it worse with your software updates. Just make speakers and stop messing this up.

This new verision is really a travesty. They ought to allow a downgrade for users.  I use the app to play music in my restaurant and it is not only unresponsive and quirky, but it is not intuitive.  Changing the audio on multiple speakers at once has a delay.  The interface for choosing sources for music is horrible.  IIf you have multiple playlists or sources playing on different sets of speakers, you cannot tell what playlist is playing on what.  Further, when adding a TV source to a beam, whatever speakers were grouped with it break apart. If you pause, there is a delay.  If you hit play there is a delay.  The song playing on any set of speakers does not show current, as it could be a song that played 10 minutes prior. At least I can flip open my MacBook and it is far more responsive and easier to figure out.  Im using an iPad Pro M1 with the app so it's not the processing power.  This is just a real piece of s**** software

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I agree. This is so bad it defies logic and makes me wonder what they are really trying to achieve. Because it definitely isn’t an improvement. The worst ‘upgrade’ I have experienced.

I don’t understand the new app. Where is all of the usual functionality please? Sonos Playlists (essentials etc), stations, seem to have been replaced by an app without most of the features I use. It also seems to be impossible to switch the music being played between my various speakers on the system.

Please put the prior version of the app back on the iOS App Store and give us a choice.  Every company can make a mistake like this, how you handle it differentiates good companies from those who don’t care about their customers.  DO THE RIGHT THING!  

I see there has been another update however still so many bugs hard to list them all. Lets get the old app back.