the new Sonos ios app update is TERRIBLE! DO NOT UPDATE!

I just did the upgrade and now the app doesn’t work at all as it’s telling me that it cannot access the network. But in the iOS settings, the network is clearly turned on. This new app upgrade sucks.

When I called for support, they told me it would be 80 minutes until I could talk to someone.

When I called for support, they told me it would be 80 minutes until I could talk to someone.

Sonos get your **** together.

Moderator Note: Modified in accordance with the Community Code of Conduct.

Not that this is gonna’ make you feel any better, but the new app on Android is even worse than the new app on iOS. Sonos Favorites—kinda the first thing you encounter—simply does not work for local library albums (they’re grayed out) on Android, while that does work on iOS.

In any case, I share your pain.

Note, the permission to access the LAN and WiFi network are two different things in the iOS settings, so  maybe check both are enabled - and ensure it applies not just the one time only but is set to either ‘always’, or ‘whilst using the App’. Hope that assists.👍

No alarms.  No sleep timer.  No local music library access.  No queue management.  I’m sure there’s more missing I haven’t found yet.   It’s downright Microsoftian to release some “new” version of a product with the same name but significantly less functionally.  What the actual f, Sonos?  Poorly done.  
On the positive side, the S2 app’s problems staying connected to all of my speakers seems to be fixed.  On a non-upgraded device several speakers are still showing up as offline.  They’re all showing in the new app and playing music just fine.  Just not the music I was looking for, or in the way I want to play it.  Smh.  Guess I’m going to have to keep some device around that isn’t upgraded until you get feature parity back.  Let’s get cracking, devs.  You’ve got a lot of work to do. 

This is basically the Windows Vista of Sonos.

OMG THEY JUST **BROKE** IT!

I am stunned and baffled as to why I was pushed a totally broken program as an "update". If I can't even change what song plays next, this thing is NONFUNCTIONAL.

Agree with all of the above, new app been on iPhone for 12 hours and a disaster, can’t locate my system quoting there appears to be a problem, my music library on NAS appeared briefly but nothing on it, now disappeared again. Just an awful release. Thankfully have not installed on iPad and can access everything on old app, how is this even possible Sonos, what testing did you actually do?

Agree to all the above. RUBBISH upgrade. CAN’t create a queue or play next -  Just looking at a track in my library plays it instead of existing music. Only queue function is replace queue which means stop playing existing music. DO NOT INSTALL 

I agree with all the above comments. My system was fine and then I got the notification to up date and did so. No my system won’t work at all. The App features don’t work at all! I tried to to call support but the wait is over 45 minutes but since I have spent so much on this system and would like it to work, I waited on hold only to be disconnected multiple times. The customer service sucks! I don’t know what to do now. DO NOT UPDATE THE NEW APP VERSION!