Skip to main content
Enthusiast I
Jul 19, 2024 6:39 PM UTC

the Music Library “fix”

I, like every other Sonos user, lost access to my beloved local music library curated from my personal “hard copy” musical collection and playlists when the new app was released.  However, I was a lot better of that most because I had an old iPad with the “old” S2 app which was still able to play from my library.  Every time it offered to update I refused point blank for that very reason.

Today however it appears that a device update has rendered the old app useless because it is now no longer able to control my Sonos speakers.  I consider this an almost underhand and sneaky way to “force” me to use an app which no longer serves the purpose I originally intended it for and renders my expensive speakers a lot less attractive than they were.

A fix for this was hinted at being available “mid June” but still no sign.

 

PLEASE, PLEASE, when will this be fixed?  And if the answer really is never, please come clean so I can attempt to offload my speakers on to someone who doesn’t need it want the facility I bought them for in the first place!

This topic has been closed for further comments. You can use the search bar to find a similar topic, or create a new one by clicking Create Topic at the top of the page.

69 replies

jgatie
Jul 19, 2024 6:41 PM UTC
Contributor I
Jul 19, 2024 9:02 PM UTC

This workaround (which I’ve been using successfully since the app update a few months ago) stopped working today. Seems to correlate to some new update. I keep my music in the local SSD of a Mac Mini, and run the app there. The Music folder is shared and i added that as the library using the workaround of pretending it’s a network drive. I Googled the issue and tried all the suggestions I could find - remove and re-add the share, remove and re-add the library, update the Mac app, nothing works. It shows the library and the playlists in the Mac app, but when you select a playlist it says “unable to browse music,” after spinning the wheel for a while. Help! 

Translate
essenbyAuthor
Enthusiast I
Jul 19, 2024 9:34 PM UTC

Thanks @jgatie. I’m aware that the library can be managed through Windows or MacOS, but my issue is I cannot access it from a mobile device ( iPad or phone). When I’m out on my decking with a Roam or Move, it’s a tad unwieldy to go back inside to fire up a computer just to select or change the music.

if I could index etc in Windows and select it from my phone it would be a start , but all I get is a brief message to the effect that “ Something went wrong”!   We really need a full fix.

Translate
Lyricist I
Jul 20, 2024 12:36 AM UTC

This does not work!! The “Manage” option in the Windows App/Web version is not existing anywhere since the update and as many other stated, the iOS app does not allow this either. Even if you have a NAS with SMB 2 or 3 you won’t be able to access your library as Sonos does not let you “manage” it.

Updates expected “June” are lies, the website Q&A and help function still cover the old apps. So are useless.

You wonder what they are working on or if they purposely wanted to “pxxx” off their long term customer base. At this point I am seriously debating to get rid of my whole system (5 Play 3’s, 2 Sonos Roam 2, 1 Move) and never buy from Sonos again as they basically “bricked”/defeatured my products that I paid for.

Translate
Ken_Griffiths
Jul 20, 2024 1:07 AM UTC

Updates expected “June” are lies, the website Q&A and help function still cover the old apps. So are useless.

Sonos announced the slippage for searching/indexing/adding libraries - see this link for up-to-date information on the Sonos App feature updates:

https://support.sonos.com/en-us/article/the-new-sonos-app-and-future-feature-updates

 

Translate
essenbyAuthor
Enthusiast I
Jul 20, 2024 7:06 AM UTC

@JAB73 - thanks for pointing me to this, I had missed it.   I sincerely hope they mean this July as following the “surreptitious“ update of the software on my speakers the only (mobile) access to my music has been removed despite me not updating the app that previously allowed it😕

Translate
Ken_Griffiths
Jul 20, 2024 10:02 AM UTC

@JAB73 - thanks for pointing me to this, I had missed it.   I sincerely hope they mean this July as following the “surreptitious“ update of the software on my speakers the only (mobile) access to my music has been removed despite me not updating the app that previously allowed it😕

Rumours are the update might be next week, but like everything, we shall have to wait and see what happens.

Translate
Ken_Griffiths
Jul 20, 2024 11:23 AM UTC

@JAB73 - thanks for pointing me to this, I had missed it.   I sincerely hope they mean this July as following the “surreptitious“ update of the software on my speakers the only (mobile) access to my music has been removed despite me not updating the app that previously allowed it😕

 

I’m perhaps fortunate as the new Sonos App is working well for me and my own setup. In some cases meanwhile, there’s still the ability to use Alexa/SVC/Other voice control, AirPlay, Bluetooth, line-in, Direct Control (Spotify/Amazon) etc. or other Apps like Soro, HiFi-Cast, SonoPad, MusicStreamer, Plex/PlexAmp or Emby, BubbleUPnP and ‘Roon’ to play to the Sonos speakers anyway - so some are perhaps not confined to using just the Sonos App, which is not an audio player anyway, it’s just a ‘remote’  … I’m not complaining at all myself, as there’s always been so much choice and the Sonos speakers have always sounded great to me anyway.

If the new App isn’t working with a Sonos setup, then (if practicable) it maybe best to reproduce the issue(s) seen and immediately submit a Sonos system diagnostic report from within the Sonos App, note it’s reference and then contact/chat with Sonos Support Staff via this LINK and see what the Staff can perhaps suggest to resolve the matter.

Translate
Lyricist I
Jul 24, 2024 2:44 AM UTC

Well. Something got updated. I see the „Manage“ now, but of course… nothing else works ie 

app shows all my „services“ but selecting anything (Pandora, TuneIn, Sonos Radio, etc) and then hit the Play arrow and NOTHING plays. Literally nothing. A dead app!!! Hitting physical play button one gets the usual orange (‚shoulder shrug, I don’t know why I can play things“) lights. 
I rebooted the router, I unplugged and replugged in the individual speakers,… bricks. From bad to worse. Thank you for nothing Sonos team!

Translate
Ken_Griffiths
Jul 24, 2024 12:41 PM UTC

Well. Something got updated. I see the „Manage“ now, but of course… nothing else works ie 

app shows all my „services“ but selecting anything (Pandora, TuneIn, Sonos Radio, etc) and then hit the Play arrow and NOTHING plays. Literally nothing. A dead app!!! Hitting physical play button one gets the usual orange (‚shoulder shrug, I don’t know why I can play things“) lights. 
I rebooted the router, I unplugged and replugged in the individual speakers,… bricks. From bad to worse. Thank you for nothing Sonos team!

Maybe give Sonos Support a call - here’s the link to get in touch. Just to also add, the App seems to be okay here, so maybe there’s something about your network setup it doesn’t like. Incompatibilities can sometimes happen with any software, I guess.

https://support.sonos.com/s/contact

Translate