The Latest Sonos App Update

The maths on that is ofc complex, not like I’m gonna throw out figures on anything like that.
The cheapest way would probably be to compensate registred users/buyers in a user healthy way with vouchers for future purchase or something. They would most definetly go bankrupt if they had to pay compensation to all users, but hey, that is what will happen, most likely, (the pay part), with the class action lawsuit(s).
Every persons situation is different, but personally I have sent them an email asking for them to completely reimburse me and take back all the equipment.
My #1 reason for investing in SONOS back in 2014 or so, was the ability to use the app on Wifi, with no need for internet, teamed up with the ability to stream/play my local library with ease, which I have collected since the early 90’s. That library is so big that I have it sectioend to different discs to avoid hitting problems like upper limits of files per conections etc.
And the biggest reason to mention compensation is how they utterly seems to ignore common sense in how to handle the problems they created. They just create more or new problems while at the same time fixing nothing at all.

Then again, that’s just me (‘’,)

What would you suggest ???

I wouldn’t suggest anything. It’s really frustrating for those affected, but it’s not possible to put any figure on it as there is no specific damage. Sonos would also argue they are demonstrably working towards remedies which any court would take into account, given updates have been put in place on a weekly or bi-weekly basis since the start when they recognised the app update hadn’t worked, with the next major app update due tomorrow (22nd). Which is why no lawyer in the land will take this on.

I wish you luck in your ‘claim’ to Sonos, but they will neither take back your equipment, nor reimburse you. 

Well I guess the laws protecting the consumer is different from country to country, but here in Norway we are normally well protected.
“Act relating to consumer purchases"
Since the current system I have is less than 5 years old, it falls under that. If the product is expected to last 5 years or more, then I should be a ok, but I’ll still welcome your wish of luck =)

I had the same issue.  Best thing to do is to uninstall the app then search for a site to download Sonos APK file called 16.1.  Download and install and change settings to prevent automatic updates.

Mine is now consequently running perfectly as it did before the update to the latest version.

Well, the 22 July update has landed and I’ve loaded it onto my android tablet and we seem to be back to where we were after the initial disastrous initial “update” or should that be “downdate”? That is: the app now opens but not much else.

The same problems remain:

• No playlists
• No ability to create a queue
• Occasionally crashes (Not yet but only day 1)
• Loses my system every couple of days (Again not yet but only day 1)
• Regularly loses my library of NAS stored MP3s and requires the app to be deleted. (Again not yet but only day 1)

So, for me at least, maybe, the app is now more stable (To Be Determined) but still major and for me critical functionality still not in place.

Also the stony silence from sonos executives and customer service (is service the right word?) persists. They really are an arrogant bunch who by their actions have destroyed their reputation for any technical competence. This is a great shame as up until this fiasco I thought the company was great.  

Can you show a screengrab of the app when you select Music Library?  Does it show Imported Playlists as an option?

They have stated Playlists are coming soon, and Queue Management is being added late August. 

The Sonos website I look at states the following which implies that you can “see” your local music library but I am interested if you can, therefore see the playslists withing that library (iTunes in my case).

Which website do you use Rhonny that tells you about the late August update details?

Available now

To access these changes, check for updates in the iOS / Android app store to download the latest version of the Sonos app. Make sure your Sonos products are also up to date.

Last updated: Jul 22, 2024. See release notes.

• Added setup, configuration, and search for local Music Library
• Improved account settings for Sonos Pro subscribers
• Improved line-in autoplay and compression settings
• Improved accessibility in Settings
• Improved notification for player firmware updates
• Updated the volume icon to reflect the volume level
• Amp/Port can be configured for Stereo or Mono output in Android
• Improved Sub audio settings with Amp

Coming soon

• Playlist editing
• Downgrade from S2 to S1
• Persistence of offline devices
• Additional configuration settings

Hi Snakes

Using the 22 July update on my android phone (Google Pixel 7 Pro) the sonos app seems to think the WiFi is not connected which is definitely not the case. So go figure: another sonos IT triumph. I can’t see any way forward on this one at the moment, but I’ll try deleting the newly installed app and reinstalling it when I have regained the will to live.

On my android tablet {Samsung Tab S9 FE) I can see my NAS based local library and select albums and tracks but no playlists.There seems no music Queue functionality neither which is a real pain. On the home screen the “Recently Played” panel doesn’t display, neither does the “Sonos Favourites” albeit both are selected on the Edit Home Screen. The edit Home Screen functionality (moving the order of home screen display and deleting etc) is also missing. 

I can only access my playlists via the sonos Windows App which has continued to work well through all this chaos. I hope the sonos IT guys don’t touch it until they sort out the mess they’ve caused on the android app.

I’m afraid I haven’t the time to investigate all the shortcomings of the 22 July update so this is undoubtedly not all the problems still evident on the 22 July update.

I hope this helps.

@Snakes 

From Dutch audio publication Tweakers last week:

“Sonos will release the update for its new app on July 22, the manufacturer tells Tweakers. The biggest changes are in support for local music libraries. For example, the 'settings and configuration' of such libraries are now available via the mobile app. It is now also possible to search local music libraries in the app.

The July 22 update also includes improvements to line-in autoplay, compression settings, settings accessibility, firmware update notifications and volume settings. In addition, the Sonos Amp and Port can now be configured in mono and stereo and the 'Forgot System' option has been added to the Android app.

Some other functions that are currently missing from the new Sonos app will follow in August. For example, in early August, users will be able to downgrade their devices from S2 to S1 again and keep offline devices. At the end of August it will be possible to adjust playlists in the Sonos app and there will be an editing function for queues.”