The Latest Sonos App Update

Hi @SteveFMale, here’s the story on the bug in the Android app …

Thanks for the suggestion. Unfortunately I only play local library music so no go.

But I have tried the sonos web app on my Samsung Tab S9 FE and the ever helpful sonos implementation just tells me my screen size isn’t supported and helpfully suggests I download the App!!!

I get the same message when I try to use the sonos web app on my Google Pixel 7 Pro phone.

Maybe someone at sonos has a warped sense of humour?

Have an iphone and same thing happened.  Didn’t want you to feel alone!  System actually worked normally the past few weeks after the disastrous app change in May.  Guess it was too good to last!

Hi AK28,

A friend in need is a friend in deed, thanks for the response.

What beats me is how a big corporation, like sonos, can not only let this happen, but not to quickly fix it. The Microsoft/Cloudstrike fiasco on Friday was fixed in hours, sonos still hasn't fixed things in weeks going on months. The most obvious solution is to restore the previous version to get all customers back to running, then sonos engineers could sort out the problems and when fully tested reissue the new version.

It all shows sonos is being run by a bunch of executives whose ineptness is only matched by their arrogance. They are treating us long suffering customers appallingly, abandoning us while they sort out their mistakes at a leisurely pace to suit them. 

Why not reissue the old app?

Where is sonos customer service? Do they even exist? Surely with such catastrophic performance they should be emailigly customers with assurances of there commitment to solving all problems along with a timescale when the app will be fixed to stop crashing. Then a timed plan when functionality will be restored should be sent to customers.

I was going to buy a sonos arc soundbar but then all this happened so no way now. Bose must be a better option. 

I hope these comments get back to sonos executives and they do something, anything! Wake up and do your job!

Sonos has been (quite) clear on this forum about its timescales for bringing features back, even if dates have shifted.

Plus this from press last week:

“Sonos is reintroducing some basic features to its new app next week, including the ability to configure local music libraries. These functions were already in Sonos' old app, but were missing in the new mobile application that the audio manufacturer released in May.

Sonos will release the update for its new app on July 22, the manufacturer tells Tweakers. The biggest changes are in support for local music libraries. For example, the 'settings and configuration' of such libraries are now available via the mobile app. It is now also possible to search local music libraries in the app.

The July 22 update also includes improvements to line-in autoplay, compression settings, settings accessibility, firmware update notifications and volume settings. In addition, the Sonos Amp and Port can now be configured in mono and stereo and the 'Forgot System' option has been added to the Android app.

Some other functions that are currently missing from the new Sonos app will follow in August. For example, in early August, users will be able to downgrade their devices from S2 to S1 again and keep offline devices. At the end of August it will be possible to adjust playlists in the Sonos app and there will be an editing function for queues.”

Hi Rhonny

Many thanks for this. I never received any messages from sonos along the lines you indicate. However it must be good news of new app release tomorrow which will fix some of the issues. Do you know if the current problem with the app on Android, where it just starts then crashes, will be fixed?

While extremely welcome the release tomorrow does not explain why sonos executives allowed a new version of the app to be released with much reduced functionality in the first place. The fact that the new app was installed without any warnings or an option to skip the update until full functionality was available indicates the ineptness and arrogance I mentioned.

Still, us long suffering customers of sonos must be pleased that a new release is imminent.

No idea, but given it was last week’s firmware that screwed Android devices up, and that firmware is usually updated AFTER an app update, one can only speculate as to whether the updated app alongside the previously updated firmware will provide resolution.. 

Thanks Rhonny, I guess we wait and see.

There are plenty of big questions that SONOS refuse to reply on.

#1 How will they compensate, is my #1

#2 will have to be what should normally be #1, why are they not fixing this with a hell of a lot more urge ? Problem is, they started by messing up massively, then they continued on messing up big and big and big and bigger and bigger and more and more, well you get the picture.

#3 How is is even possible to mess up even more, I mean, at this point it feels like some High-school kids are running it all, or maybe that would have been better.... Making updates that are more or less forced upon its users, and then the update completely tanks and go down like the Titanic. We are way more than just sick and tired of NOT being able to use the app and system by the standards we originally invested in it for. And the error messages, or even lack of, yeah, sick and tired og that too.

#edit. I also see that the pictures I attach won't be attached here anyway, so way to go having a feature here that also doesn't work. Kind of poetic in a way.

How would you calculate the recompense due to you?

Edit: you touch the image icon to attach images.