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BennieN
Contributor I
January 26, 2021
Answered

The computer XXXX cannot be found

Hi everyone,

Just bought a Move.

When I want to add my music libraries to the Sonos app, I get an error message saying ‘Sonos was unable to add the music folder.  Reason:  the computer xxxx (my computer name) cannot be found.

I found almost 10 articles on the web about this, no solutions.

I use BitDefender for my firewall, and have checked that all ports are open for sonos.

Any help much appreciated.

Bennie

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Corry P
Corry PAnswer
Sonos Staff
March 1, 2021

Hi @BennieN 

Welcome to the Sonos Community!

Are you still having this problem? If so, here are a few pointers::

  1. Make sure Windows thinks your network is a Home/Office Private network, and not a Public one. Windows (or Start) Menu » Settings » Network & Internet » Ethernet/WiFi » [click on Network] » Private
  2. Make sure Sonos can gain access to your files - right-click your parent music folder, Properties » Security » Edit » Add » type Everyone » OK » ensure Everyone has Full Control ticked » OK
  3. Open Windows Task Manager and click More Details (if needed). Then look for sonoslibraryservice.exe under Processes » Background Tasks. If it’s not there, please uninstall and reinstall the Sonos app.
  4. Make sure the sonoslibraryservice.exe file has access opened in your Firewall exceptions.

If you’re still having problems, please get in touch with our technical support team so they can address this issue for you.

"Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein
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5 replies

controlav
controlav
Lead Maestro
January 27, 2021

Mac or PC? What exactly are you entering as the path to your music? Is the music on your Mac/PC itself or on a NAS or other network device?

Author of the leading independent Sonos apps for Android, MacOS, iOS, Windows and Xbox.
BennieNAuthor
Contributor I
January 27, 2021

Many thanks @controlav

Word-Class Superstar - I like it!

PC.  I’m entering a path like this C:\Users\bennie\Music\Test Music for sonos

IT’s on the PC itself, and I get the error even with BItDefender firewall disabled.

I managed to get through to Sonos Support yesterday, spoke with someone very incompetent, have now escalated - watch this space.

Corry P
Corry PAnswer
Sonos Staff
March 1, 2021

Hi @BennieN 

Welcome to the Sonos Community!

Are you still having this problem? If so, here are a few pointers::

  1. Make sure Windows thinks your network is a Home/Office Private network, and not a Public one. Windows (or Start) Menu » Settings » Network & Internet » Ethernet/WiFi » [click on Network] » Private
  2. Make sure Sonos can gain access to your files - right-click your parent music folder, Properties » Security » Edit » Add » type Everyone » OK » ensure Everyone has Full Control ticked » OK
  3. Open Windows Task Manager and click More Details (if needed). Then look for sonoslibraryservice.exe under Processes » Background Tasks. If it’s not there, please uninstall and reinstall the Sonos app.
  4. Make sure the sonoslibraryservice.exe file has access opened in your Firewall exceptions.

If you’re still having problems, please get in touch with our technical support team so they can address this issue for you.

"Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein
    BennieNAuthor
    Contributor I
    March 1, 2021

    Thanks @Corry P , much appreciated.

    Corry P
    Corry P
    Sonos Staff
    March 2, 2021

    You are very welcome!

    "Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein
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