System won't update. "Error please try again". (17 times)

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System won't update. "Error please try again". (17 times). I am using a MacBook Pro with the latest OS.

How do I resolve this?

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AirgetlamAnswer

Not really enough information here to be sure, but I’d try a couple of things.

First, delete the app from your Mac. Go to Sonos and download a new copy and install, being sure it ‘connect to existing system’ when prompted. Next, connect an Ethernet cable between your router and one of the Sonos speakers you have (not a Sub or Surround speaker). Give the system a couple of minutes to recognize the change, then try the update process again. If that doesn’t work, try a reboot of your router and try again.

If none of these work, you’re going to need to give us a lot more detail about your system, so we can help you.

Bruce

AirgetlamAnswer

Not really enough information here to be sure, but I’d try a couple of things.

First, delete the app from your Mac. Go to Sonos and download a new copy and install, being sure it ‘connect to existing system’ when prompted. Next, connect an Ethernet cable between your router and one of the Sonos speakers you have (not a Sub or Surround speaker). Give the system a couple of minutes to recognize the change, then try the update process again. If that doesn’t work, try a reboot of your router and try again.

If none of these work, you’re going to need to give us a lot more detail about your system, so we can help you.

Bruce

P

PhilipJH

Contributor I

I deleted the App on my MBP but can no longer find the App on the App store. Did these guys fall out I wonder. There are third party Apps but why should I pay for these Sonos?

buzz

Grand Maestro

Full disclosure: I’m not a Mac user.

Occasionally, I’ll get this on my PC. Rather than try again, I just ignore it and discover that it did update. If the players had not yet updated, I’ll check for updates again and the players will start their update.

buzz

Grand Maestro

You can find software here.