system disappearing after app 80.04 update

Still waiting for Sonos to fix this!!!! I thought I had it cracked last night. I managed to add my Roam and actually had it playing, then I woke up this morning to find it had disappeared from the App again 🤬🤬🤬

System also disappeared with latest app update. Did a factory reset and it ended up worse, as the app can't even locate the Soundbar while in factory reset mode. 

I have just spent nearly 3 very frustrating hours trying to help a friend with his Sonos system (just 4 Play:1 speakers) which had curiously suddenly disappeared from the app on his phone. He is not at all techie, the system was playing music and the only way to stop it was to use pause button on speaker or unplug.

I spent AGES trying to connect to his speakers, factory resetting, going through setup, it would see the speaker, connect to the local speaker wifi, fail, ‘try another way’, connect again, fail, try network cable, fail. I rebooted the router, the phone, tried another phone ….

During the process I kept seeing a Sonos Ray and another Sonos speaker which my friend doesn’t own appearing, so I decided to change the SSID and password of his network. I set about factory resetting each speaker in turn and, connecting using an ethernet cable, I was finally able to get three added to his system. Halfway through adding the fourth speaker, the entire system disappeared again. I could not get it back, restarting app/phone etc. didn’t work.

This has to be the awful new app. I just don’t know what else to try. Meanwhile, I can only lend my friend a bluetooth speaker as he lives alone and really misses being able to listen to his music.

Can everyone please email Patrick Spence =  ceo@sonos.com  and complain, not only about the buggy app release but also that Sonos appears to be staying silent so we have no idea if/when a fix is going to be available.

As per an earlier Poster, I finally resolved the room dropout issue by firstly powering off all Sonos Amps, then re-booting the BroadBand router. Once I powered up the Amps, they all reappered (very slowly), now perfect, as follows:

Many thanks to the OP :-)

All my speakers were removed also. An estimated hr+ wait for a human after dealing with their AI answering service. They went from a simple easy to use app to a bunch of crap that so far has made nothing easier.

I’ve reset my Sonos devices a couple times now. Re-created my network to only have the system work for an hour and then the app looses it again. My Sonos app on Android phone can’t see the system, the OSX app looses the system as well.

It’s been over a month now and this still the worst software update that has made my Sonos home system the most expensive dust collectors.

I was just about to order their outdoor speakers for my back deck and I was very interested in giving their headphones a shot but after this, I’m pulling Sonos out of my home, this just isn’t worth it. The hardware folks at Sonos know what they are doing, great hardware. They have to be pissed that the software team has completely ruined the companies reputation.

This will be a masterclass on how to ruin a company with poor software practices and how very poor communications. The CEO and head of software needs to be fired.

I’m literally speechless on it all……….It’s not just ineptitude it’s unbridled ARROGANCE! 

I have over 300 clients in the UK, to whom I’ve ensured plenty of warnings for when they’re upgrading sound systems!

I used to rave about the Sonos app but no more….now POS.  Nice work, not!

Hello, 

My Experience: I had this experience occur over the weekend.  First all my speakers at the bar (5 total inc sub) stopped working completely.  Sonos support is closed on the weekend.  With an issue like this they should be 24x7.  So I did all the necessary troubleshooting on the sonos support website.  After neither of those worked, I called the Sonos support & also joined sonos chat to see which was faster, from my PC.  The phone call answered first which took 1hr 38mins to be exact.  That was almost 2hrs of wasted time that I can’t have back, because the technician was useless. 

All of my speakers are mounted, except the Sub (Gen3 & Mini).  They wanted me to read to them the pin code from the bottom of the speaker. LMAO!!!!  I can’t it’s mounted to the sonos bracket. I was told well, sorry we really can’t do to much, so he had me go back (I already did this over the weekend)
to support> missing room> add speakers He told me since were on the phone the speakers can’t record any sound.  I advised him I did this prior without no phone call, & it told me it can’t record to contact support.  Which is why I’m on the phone with you sir.  He told me there’s nothing they can do.  Now I’m livid, because I had this for only 6 months and like many of you I spent a pretty penny of my hard earned money. And now there’s nothing you can do???? So I said ok, I’ll figure it out on my own. Sure enough I did. 

Resolution: Glad my brother stopped by.  I found out how to factory reset each of the speakers including the beam / arc.  Since all 8 except Sub (Gen3 & mini) my speakers are mounted it def req a 2nd person.  After I factory reset I had to then setup the speakers in the Sonos app and join them back together again, as if I’d just purchased them from the store.   So that’s the resolution folks factory reset each speaker. I sure hope this helps everyone.  Just when I was thinking about purchasing the Sonos headphones and patio speakers this happened.  I won’t be spending anymore money on this brand.   I’d never recommend Sonos to anyone after this huge collapse and their non-technicality reps.