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Stevenson88
Contributor I
Jul 1, 2025 5:55 PM UTC
Answered

system connection issue

I’ve just returned from a week away and can no longer connect to my Sonos speaker - basically the app doesn’t recognise that it exists. I’ve tried the various suggestions via the app and nothing works. Any insight would be gratefully received 

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nik9669aAnswer
Senior Virtuoso
Jul 1, 2025 5:58 PM UTC

Power off router and speakers. After a few minutes, restart router. When it’s fully restarted and wifi is established, power up your speakers, one at a time. 

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2 replies

nik9669aAnswer
Senior Virtuoso
Jul 1, 2025 5:58 PM UTC

Power off router and speakers. After a few minutes, restart router. When it’s fully restarted and wifi is established, power up your speakers, one at a time. 

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    leo07
    Prodigy I
    Jul 1, 2025 5:59 PM UTC

    Did your Sonos speakers light a properly solid white or nothing, also try to check your router because if you are connected at the same network as your speakers are in the app it will say something like "you wan to join to this system". Try it :)

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