Contributor I

Question

Sub control not working after the updating the Sonos app

Forum|Forum|2 years ago
May 22, 2024
29 replies
2558 views

Hey guys, today there is a new update rolling out for Sonos amp. After updated it , I lost control for my subwoofer. I currently have a 3rd party subwoofer connected to Sonos amp via wire, the app used to give me direct control to the subwoofer, I can turn it on and off. After the update, I can still change the sub level and other settings , it’s just the Sub switch button has no effect at all. Because I can’t manually switch the sub off or it has no effect, now I always have the crossover frequency no matter which setup I am switching to (I have two pairs of speakers connecting to the amp and using a speaker switcher to switch them on and off, one pair has great bass already which I needed to turn the sub output off).

Is there a way to make it work , if not can i roll back to an earlier build of the app? Maybe this is simply not an issue with the app, but more of a firmware issue which being deployed along with the app update, I have no idea. I tried to restart the app, even reset the whole AMP , disconnect my speaker at all… Nothing works so far, the sub is always there as long as I have it connected.

Any ideas? It drives me crazy ...

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K

KRCinAZ

Lyricist I

I’m having the exact same issue. Seems like every time they roll out an update something breaks.

W

Willbot79

Contributor I

Mate, I feel the same way.

I have the amp connected to a 3rd party Yamaha sub and has worked a treat for a yr or so until this update.

Bloody p***ed off, sort your s*** out Sonos!!!

Moderator Note: Modified in accordance with the Community Code of Conduct.

B

brucemac

Enthusiast II

Add me to the list, there are others experiencing the same issue in r/sonos as well.

No 3rd party sub controls with Amp.

Surely this was an oversight?

B

bustmangteAuthor

Contributor I

And the worst thing is I can’t even roll back , which leaves my other speaker setup unusable for now . Can someone from Sonos come here and take some note? If you have the option there, make it work, please!!!

N

Nick Legger

Lyricist I

Unacceptable Sonos, did you not test this before releasing a major update!? I own 2 amps and both subwoofers are not showing in the settings. If you sense the speaker or not just leave the settings there.

O

okwhatevercom

Lyricist II

Same issue here. I have a Connect:AMP and a Sonos AMP and both no longer show the 3rd party subs, the subs are no longer working and there are no controls listed on the device settings pages. Seems this last update really hosed these settings. Of course, I have two Sonos Subs as well, and of course those still work fine. This is really annoying. Hoping this will get resolved soon.

Its like the Amps are not detecting the 3rd party Subs being connected.

C

Cosmo19

Contributor I

I have totally lost the bass from my sub since the update. Has anyone figured out how to sort it out ?

J

Jootje1821

Lyricist I

Have also problems with my external sub on Sonos Amp. At first is seemed not to work, when I put the volume higher on the subwoofer it worked. However the app toggle sub on/off does not work. Also the sub leve adjustment does not work. Even with sub toggle off the crossover frequency does respond however. Hmm Sonos you have got some bugs in the latest release. Please fix them!

S

sgrastar

Lyricist II

It’s very frustrating having to listen to music without my sub. If Sonos don’t fix soon I will have sell the Sonos amp and upgrade.

M

Made it

Contributor I

Same issue - no sub output regardless of settings - used to work before app and firmware updates