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Landground
Contributor I
May 9, 2024 7:18 AM UTC
Question

Stuck on ”allow access to local network” in new app. Help!

Deleted the old app (ios) and installed the new one, but now it won’t get past the ”allow access to local network” message. Even though I’ve allowed access on and off several times.

So basically I can’t use the app at all. Can’t add or edit speakers, nothing. Spotify is now my main Sonos app……

Have tried to reinstalled the app and restarted the phone several times. Anyone with the same issue?

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    52 replies

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    John_259
    Contributor I
    May 14, 2024 7:25 PM UTC

    Able to finally connect on my iphone 14 Pro. Seem to be working with all of my speakers so far 🤞🏼

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      Jbm4444
      Lyricist III
      May 14, 2024 11:58 PM UTC

      This update is not working for my iPhone 14 Pro. Unacceptable.

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        Lax712
        Lyricist II
        May 15, 2024 2:47 AM UTC

        Same issue. Had a glimmer of hope as it found my move speaker, but tried to add the amp and nothing. So much for hoping this patch would work. 

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        JDG55
        Lyricist I
        May 15, 2024 6:07 AM UTC

        Did a factory reset on my Move 2 and setup using the Sonos App from my iPad. Worked.  Logged back into the iPhone app and joined existing system.  Worked.  Everything (including Airplay) is connected and working again. 

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        CyberDadIO
        Lyricist II
        May 19, 2024 4:55 AM UTC

        Same issue here. Can’t get past the local network access issue on either my iPhone 14 or my iPhone 6. 

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          gazw50
          Lyricist III
          May 19, 2024 2:51 PM UTC

          Can somebody please give us an update when this will be fixed still can access my products

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            Lax712
            Lyricist II
            May 19, 2024 3:00 PM UTC

            Fed up waiting. Returned new Sonos Amp. Really wanted it to work, but not going to wait around for a fix that’s not coming. Maybe in the future. 

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            gazw50
            Lyricist III
            May 19, 2024 3:59 PM UTC

            I have five products are not working due to this stupid app update Sonos sort yourselves out

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              CyberDadIO
              Lyricist II
              May 19, 2024 9:06 PM UTC

              I was able to discover my Sonos Beam on my network using my old iPhone 6 (still wouldn’t work on my iPhone 14), but then it threw an error adding it to my account (I reset the Beam because of these app issues, so was going through the new setup option). I switched to the iPhone 14 & was able to join an existing setup, but then the Sonos required an update. That required me to sign back into sonos.com & the update fails with the following error…

              Sigh!!!

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              Lax712
              Lyricist II
              May 19, 2024 10:10 PM UTC

              Just keeps getting better and better. 

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