Stuck on ”allow access to local network” in new app. Help!

Yes, I have this issue too.

Hi,

I’m experiencing the same issue. I’m moving so I wanted to install my Beam Gen2 but I had to install the new app.  

I got in contact with support and they recommended to factory reset my soundbar. Why isn’t clear to me(issue was clearly in the app), and I pointed this out to them, but they said this would fix the issue. It didn’t fix the issue and now I have a non functional soundbar as well.

There are clearly some issues in this release otherwise they wouldn’t release two minor versions on the same day.

My info:

iOS 17.4.1 on a iPhone 13  with the latest version of the SONOS app(80.00.04).

Same issue - have tried resetting everything. Restarting router and ap. Tried with separate network just for Sonos, but nothing…

I just got a bricked system now 😭

I had the same isse, used my old Android phone, downloaded sonos app, worked and got system set up. but sonos app in my iPhone doesn't have access to the system. can try the same if you have a spare phone.

One of you needs to call Sonos and get some direct support from them, this sounds like an issue that needs a technician to look at the diagnostics from the devices involved and open a ticket to get it fixed. https://support.sonos.com/contact

Thanks for all the replies! At least nice to hear I’m not alone! Hope they hotfix this soon…

My wifes phone has the old app still with access. She is now the master of our music. This will cause problems.

same with me

called sonos got no help and did not get me back online

Reply from Sonos support:

I understand. Our developers are aware of this issue with local network access on iOS devices and are working on a solution as we speak. We don't have an estimated time for a fix now, but hopefully as soon as possible. We greatly appreciate your understanding and cooperation at this time.

I was advised to try with an android device (phone or tablet). 

Sonos makes good hardware, it’s clear they don’t know how to make software. I’ve got three speakers that won’t play music because there’s a “connect to local network” loop that won’t end. 

Got the exact same issue after updating the app.

pathetic.