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Mervet98
Contributor II
October 20, 2021
Answered

Streaming services continuously cutting out

Hello,

If I attempt to play Amazon music or Sirius/XM or tune-in, my system continuously cuts out and jumps songs.  If I play spotify, which I dropped my premium subscription, it plays fine.  It seems that only spotify will play without issues.  Has anyone else experienced a similar issue?

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Corry P
Corry PAnswer
Sonos Staff
October 26, 2021

Hi @Mervet98 

Are you still having this issue? If so, I recommend recreating it, immediately submit a diagnostic and when convenient, reply here with the number given. Or, call our technical support team, who have tools at their disposal that will allow them to give you advice specific to your Sonos system.

"Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein
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5 replies

GuitarSuperstar
Lead Maestro
October 20, 2021

Try the troubleshooting tips mentioned in this article:

https://support.sonos.com/s/article/305?language=en_US

"Receive with simplicity everything that happens to you." - Rashi
    Mervet98Author
    Contributor II
    October 20, 2021

    Seems like a good place to start, I have already been here and attempting several of these measures.  Problem is...if one of these were the problem, all streaming services would be affected, not just some.

    GuitarSuperstar
    Lead Maestro
    October 20, 2021

    Are you able to wire any of your Sonos speakers directly to your router with an ethernet cable? This will create SonosNet, a dedicated mesh network for your Sonos speakers that can improve all of your speakers’ wireless performance.

    "Receive with simplicity everything that happens to you." - Rashi
      el rubio
      el rubio
      October 22, 2021

      @Mervet98 maybe also have a look at this Troubleshooting Sonos on WiFi post

      salu2.eu
        Corry P
        Corry PAnswer
        Sonos Staff
        October 26, 2021

        Hi @Mervet98 

        Are you still having this issue? If so, I recommend recreating it, immediately submit a diagnostic and when convenient, reply here with the number given. Or, call our technical support team, who have tools at their disposal that will allow them to give you advice specific to your Sonos system.

        "Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein
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