Contributor II

Answered

Stitcher account now "unable to browse music"

15 replies
586 views

This problem pops up randomly a few times each year. My Stitcher account works fine every but Sonos and almost always works fine on my Sonos system, but once again, it says “unable to browse music.” How do I rectify this And how do I avoid having the problem occur again? I submitted diagnostics 1746632828. Happy New Year to the community. :-)

unable to browse music

This topic has been closed for further comments. You can use the search bar to find a similar topic, or create a new one by clicking Create Topic at the top of the page.

J

jeepsterstuffAnswer

Lyricist III

I am having this same issue, totally random, sometimes it works sometimes it doesn’t. Sometimes it will play fine and if I pause when I return to play I get the error. Symptoms started with the upgrade to S2, prior to that I never had issues. So frustrating. Also do not recommend airplay to the speaker from he stitcher app this is not stable and will not keep multiple speakers in sync.

I find in often works best when airplaying to just one speaker in the Airplay list and then grouping it with other ’rooms’ in the Sonos App - no sync issues when doing it that way round.

Unfortunately that’s not been my experience, I can get them all to play but then each one will randomly drop out of the group, sometimes they will rejoin the group, sometimes not. S2 has been thoroughly frustrating in my experience. Thanks for the suggestion though .

Sounds like you may have some slight Network interference - you may find this video helpful:

https://youtu.be/3fQAAL5IwTE

Appreciate the info but bear in mind this only happens with stitcher, all other music services work fine, Spotify, pandora, amazon music, calm, etc. only stitcher has these issues.

Show previous replies

A

Allan Yarish

Lyricist II

Having the same problem .. unable to browse Stitcher. I checked the Stitcher app directly (outside of Sonos) and it is working fine. So, it seem that the Sonos connection to Stitcher is the issue.

I’ve checked network issues, etc. and there’s no problem there.

Xander P

Retired Sonos Staff

Hi @Allan Yarish, thanks for reaching out to the Sonos Community!

Looks like this is related to some updates that Stitcher are performing on their backend infrastructure.

If you reset your Stitcher password, and then reauthorize the account within Sonos (Settings > Services > Stitcher > Reauthorize Account), are you then able to access your Stitcher music via Sonos?

Let us know how you get on :)

A

Allan Yarish

Lyricist II

Thanks. That worked!

P

Partypalace1

Lyricist I

I am having this issue with only ONE sonos speaker. Unfortunately it’s in my studio where I listen to most of my stitcher podcasts. I can find my favorites on other speakers in other rooms but in my studio, stitcher favorites cannot be located and I have to browse to find them and play via search. It’s annoying at best.

Airgetlam

That’s a pretty good indication that that particular speaker is having trouble maintaining a good connection to your router, for any number if reasons.

Bruce

Sign up

Login to the community