Contributor II

Answered

Stitcher account now "unable to browse music"

15 replies
586 views

This problem pops up randomly a few times each year. My Stitcher account works fine every but Sonos and almost always works fine on my Sonos system, but once again, it says “unable to browse music.” How do I rectify this And how do I avoid having the problem occur again? I submitted diagnostics 1746632828. Happy New Year to the community. :-)

unable to browse music

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J

jeepsterstuffAnswer

Lyricist III

I am having this same issue, totally random, sometimes it works sometimes it doesn’t. Sometimes it will play fine and if I pause when I return to play I get the error. Symptoms started with the upgrade to S2, prior to that I never had issues. So frustrating. Also do not recommend airplay to the speaker from he stitcher app this is not stable and will not keep multiple speakers in sync.

I find in often works best when airplaying to just one speaker in the Airplay list and then grouping it with other ’rooms’ in the Sonos App - no sync issues when doing it that way round.

Unfortunately that’s not been my experience, I can get them all to play but then each one will randomly drop out of the group, sometimes they will rejoin the group, sometimes not. S2 has been thoroughly frustrating in my experience. Thanks for the suggestion though .

Sounds like you may have some slight Network interference - you may find this video helpful:

https://youtu.be/3fQAAL5IwTE

Appreciate the info but bear in mind this only happens with stitcher, all other music services work fine, Spotify, pandora, amazon music, calm, etc. only stitcher has these issues.

Ken_Griffiths

Yes, I’m seeing the same thing here. Possibly a temporary outage, but not yet showing in the Sonos status page. I am also having the issue when trying to replace/reauthorise my account through the Services & Voice section in the Sonos App (says account not found) inferring it’s a Stitcher server issue, perhaps?

controlav

Lead Maestro

The Stitcher service is having real trouble today. Sometimes it reports it is out of memory, sometimes it reports the API calls are not there (getMetadata), and sometimes it works.

Author of the leading independent Sonos apps for Android, MacOS, iOS, Windows and Xbox.

J

jeepsterstuff

Lyricist III

I am having this same issue, totally random, sometimes it works sometimes it doesn’t. Sometimes it will play fine and if I pause when I return to play I get the error. Symptoms started with the upgrade to S2, prior to that I never had issues. So frustrating. Also do not recommend airplay to the speaker from he stitcher app this is not stable and will not keep multiple speakers in sync.

Ken_Griffiths

I am having this same issue, totally random, sometimes it works sometimes it doesn’t. Sometimes it will play fine and if I pause when I return to play I get the error. Symptoms started with the upgrade to S2, prior to that I never had issues. So frustrating. Also do not recommend airplay to the speaker from he stitcher app this is not stable and will not keep multiple speakers in sync.

I find in often works best when airplaying to just one speaker in the Airplay list and then grouping it with other ’rooms’ in the Sonos App - no sync issues when doing it that way round.

J

jeepsterstuff

Lyricist III

I am having this same issue, totally random, sometimes it works sometimes it doesn’t. Sometimes it will play fine and if I pause when I return to play I get the error. Symptoms started with the upgrade to S2, prior to that I never had issues. So frustrating. Also do not recommend airplay to the speaker from he stitcher app this is not stable and will not keep multiple speakers in sync.

I find in often works best when airplaying to just one speaker in the Airplay list and then grouping it with other ’rooms’ in the Sonos App - no sync issues when doing it that way round.

Unfortunately that’s not been my experience, I can get them all to play but then each one will randomly drop out of the group, sometimes they will rejoin the group, sometimes not. S2 has been thoroughly frustrating in my experience. Thanks for the suggestion though .

Ken_Griffiths

I am having this same issue, totally random, sometimes it works sometimes it doesn’t. Sometimes it will play fine and if I pause when I return to play I get the error. Symptoms started with the upgrade to S2, prior to that I never had issues. So frustrating. Also do not recommend airplay to the speaker from he stitcher app this is not stable and will not keep multiple speakers in sync.

I find in often works best when airplaying to just one speaker in the Airplay list and then grouping it with other ’rooms’ in the Sonos App - no sync issues when doing it that way round.

Unfortunately that’s not been my experience, I can get them all to play but then each one will randomly drop out of the group, sometimes they will rejoin the group, sometimes not. S2 has been thoroughly frustrating in my experience. Thanks for the suggestion though .

Sounds like you may have some slight Network interference - you may find this video helpful:

https://youtu.be/3fQAAL5IwTE

J

jeepsterstuffAnswer

Lyricist III

I am having this same issue, totally random, sometimes it works sometimes it doesn’t. Sometimes it will play fine and if I pause when I return to play I get the error. Symptoms started with the upgrade to S2, prior to that I never had issues. So frustrating. Also do not recommend airplay to the speaker from he stitcher app this is not stable and will not keep multiple speakers in sync.

I find in often works best when airplaying to just one speaker in the Airplay list and then grouping it with other ’rooms’ in the Sonos App - no sync issues when doing it that way round.

Unfortunately that’s not been my experience, I can get them all to play but then each one will randomly drop out of the group, sometimes they will rejoin the group, sometimes not. S2 has been thoroughly frustrating in my experience. Thanks for the suggestion though .

Sounds like you may have some slight Network interference - you may find this video helpful:

https://youtu.be/3fQAAL5IwTE

Appreciate the info but bear in mind this only happens with stitcher, all other music services work fine, Spotify, pandora, amazon music, calm, etc. only stitcher has these issues.

D

DougAndersonAuthor

Contributor II

Same with me. All my other services work no problem.

B

Ben Panic

Contributor I

reset stitcher password with an app upgrade today and now cant add the service back into sonos. just fails with bad account.

Ken_Griffiths

reset stitcher password with an app upgrade today and now cant add the service back into sonos. just fails with bad account.

Stitcher certainly wasn’t working earlier for me, but mine has just started working again. I suspect it’s some maintenance, so perhaps try again / keep trying ...and see how it goes.

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