Enthusiast I

Answered

Still not possible to play albums on IDAGIO using the Sonos app

Forum|Forum|1 year ago
May 10, 2025
27 replies
629 views

For more than one and a half year, Sonos users have been waiting for a solution to the annoying issue that it isn’t possible to play albums (eg. from symphonies): When a movement (or song) has finished, it doesn’t continue to the next one.

This is what @Jamie A from the Sonos staff wrote three months ago on a one and a half your old issue:

I’ve contacted our team and raised this with them, after testing on my end and asking my colleague to try as well, we also weren’t able to play albums using IDAGIO. This has been raised as an issue as this is not expected and I’ve tagged this thread with the relevant bug report.

We don’t have an ETA to share on when this will be resolved, but the team is aware and working on a resolution. I was informed that this should only occur on the mobile version of the app, you should still be able to queue using the desktop version of the Sonos app. Another workaround would be to make a playlist of the album in the desktop app, which I understand is not ideal but it’s a solution that lets you play using a mobile controller until this issue is resolved.

If I hear any more information or updates regarding this I’ll reply in this thread. Thank you for your patience and I hope this information helps.

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Thanks for this explanation but users are still without a solution!

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Best answer by Corry P

Hi @Hartig

Thanks for your post!

The support ticket for being unable to play Albums from Idagio is still open, meaning it has not yet been resolved. We do not have any more information to share at this time.

Show previous replies

jgatie

Looks like @Mr. T was correct.

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PeterH123

Contributor II

Is there any update in relation to this? It boggles the mind how such a basic feature, which was working under the previous version of the Sonos app, could have been lost, and why there is such a total lack of interest from Sonos in fixing it.

jgatie

Is there any update in relation to this? It boggles the mind how such a basic feature, which was working under the previous version of the Sonos app, could have been lost, and why there is such a total lack of interest from Sonos in fixing it.

Because it is not up to Sonos to fix. Sonos maintains an API (SMAPI) that allows each music service to implement their service into the Sonos app. It is entirely up to the service to develop and maintain, Sonos has nothing to do with it outside of the API. As a matter of fact, by the terms of use, Sonos couldn’t make changes to an individual developer’s code even if it wanted to.

https://docs.sonos.com/docs/how-sonos-works

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PeterH123

Contributor II

I’m sorry but this is not correct. Sonos has admitted it is their issue, not an IDAGIO issue. It works in the Sonos Mac app, which shows it is not an IDAGIO problem.

controlav

Lead Maestro

I’m sorry but this is not correct. Sonos has admitted it is their issue, not an IDAGIO issue. It works in the Sonos Mac app, which shows it is not an IDAGIO problem.

Not entirely true. The mobile apps use SMAPI in-the-cloud, and services may need updates to work correctly in that environment. Desktop and 3rd party apps use SMAPI locally, and apparently that still works.

However, from the bug description it really isn’t clear where the problem could lie.

Author of the leading independent Sonos apps for Android, MacOS, iOS, Windows and Xbox.

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User102253

Lyricist III

Dear Corry P

Another month has passed. You have assured us that there is a team working on this problem. What have they achieved in the last month? Have they deigned to talk to you yet?

Thanks

Andrew

Dear Corry P

Has the cat got your tongue? Or were you fibbing when you told us that there was a team working on this issue?

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