Enthusiast I

Answered

Still not possible to play albums on IDAGIO using the Sonos app

Forum|Forum|1 year ago
May 10, 2025
27 replies
629 views

For more than one and a half year, Sonos users have been waiting for a solution to the annoying issue that it isn’t possible to play albums (eg. from symphonies): When a movement (or song) has finished, it doesn’t continue to the next one.

This is what @Jamie A from the Sonos staff wrote three months ago on a one and a half your old issue:

I’ve contacted our team and raised this with them, after testing on my end and asking my colleague to try as well, we also weren’t able to play albums using IDAGIO. This has been raised as an issue as this is not expected and I’ve tagged this thread with the relevant bug report.

We don’t have an ETA to share on when this will be resolved, but the team is aware and working on a resolution. I was informed that this should only occur on the mobile version of the app, you should still be able to queue using the desktop version of the Sonos app. Another workaround would be to make a playlist of the album in the desktop app, which I understand is not ideal but it’s a solution that lets you play using a mobile controller until this issue is resolved.

If I hear any more information or updates regarding this I’ll reply in this thread. Thank you for your patience and I hope this information helps.

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Thanks for this explanation but users are still without a solution!

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Best answer by Corry P

Hi @Hartig

Thanks for your post!

The support ticket for being unable to play Albums from Idagio is still open, meaning it has not yet been resolved. We do not have any more information to share at this time.

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U

User102253

Lyricist III

For more than one and a half year, Sonos users have been waiting for a solution to the annoying issue that it isn’t possible to play albums (eg. from symphonies): When a movement (or song) has finished, it doesn’t continue to the next one.

This is what @Jamie A from the Sonos staff wrote three months ago on a one and a half your old issue:

I’ve contacted our team and raised this with them, after testing on my end and asking my colleague to try as well, we also weren’t able to play albums using IDAGIO. This has been raised as an issue as this is not expected and I’ve tagged this thread with the relevant bug report.

We don’t have an ETA to share on when this will be resolved, but the team is aware and working on a resolution. I was informed that this should only occur on the mobile version of the app, you should still be able to queue using the desktop version of the Sonos app. Another workaround would be to make a playlist of the album in the desktop app, which I understand is not ideal but it’s a solution that lets you play using a mobile controller until this issue is resolved.

If I hear any more information or updates regarding this I’ll reply in this thread. Thank you for your patience and I hope this information helps.

===

Thanks for this explanation but users are still without a solution!

Dear Jamie A

What progress has the team made in resolving the issue? They can’t have been working very hard!

Thanks

Andrew

Corry P

Sonos Staff

Hi @User102253

Unfortunately, we currently do not have any further updates to share on this.

The moment we have additional information we will be sure to update this thread.

"Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein

U

User102253

Lyricist III

Hi @User102253

Unfortunately, we currently do not have any further updates to share on this.

The moment we have additional information we will be sure to update this thread.

Dear Corry P

Three months ago, you advised that “the team is aware and working on a resolution”.

What have they achieved so far? What is the target date for the resolution of this issue, which was introduced when you moved from S1 to S2? It always worked before then.

Thanks

Andrew

Corry P

Sonos Staff

Hi @User102253

I don’t have that information.

"Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein

U

User102253

Lyricist III

Hi @User102253

I don’t have that information.

Dear Corry P

Who has got that information? Perhaps you could ask someone on the team you said were working on it for the last three months.

Please would you apply the collection of prejudices you acquired by the age of eighteen.

Thank you

Andrew

Corry P

Sonos Staff

Hi @User102253

I will return to this thread when I have information that I can share.

"Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein

U

User102253

Lyricist III

Dear Corry P

Have you managed to get any more information?

Thanks

Andrew

Mr. T

Dear Corry P

Have you managed to get any more information?

Thanks

Andrew

Unless the support ticket has been miraculously resolved within the last week, the only response you will receive is that it is still open.

Sonos don’t provide timescales. You just have to wait indefinitely for a resolution. Customer service does not excel in this scenario.

U

User102253

Lyricist III

Dear Corry P

Please show Mr T that Sonos customer service excels in this department.

What has the Idagio team been up to this week?

Thanks

Andrew

U

User102253

Lyricist III

Dear Corry P

Another month has passed. You have assured us that there is a team working on this problem. What have they achieved in the last month? Have they deigned to talk to you yet?

Thanks

Andrew

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