Still having App Problems

Me too. Nothing seems to work properly. Please can we have an update. I feel that my investment in Sonos hardware has become worthless overnight. 
When will this be fixed? Or why can’t we return to the old app? 

I just figured out that I have some very basic control over things like general volume using the web-based controller. To me this was a step up, worth celebrating. Apple and Android apps are still as useless as ever. My old apps were always quite satisfactory. Sonos management must be a marriage of incompetence and mule-headedness, not the visionary geniuses they think they are.

It’s mad. I’ve gone from one of the brand’s biggest fan to one of its biggest detractorS overnight. How is this update so bad? It’s turned the hardware into a liability. 

It is crazy ! cant use properly my system, App keep asking to log as the system owner, that iam doing ! accept all password, even with, its still asking same, despite deleting app and reinstalling, very disappointing, by having two system in two country more than 10 of the sonos product, waste of money, volume on the app is very challenging as well, and cant get services i used before, cant find any help …...shame  

Perhaps see if you can get Sonos Support help from Staff via this link…

https://support.sonos.com/s/contact

My Sonos system stopped functioning the DAY the New App installed.  It is a total joke.  My long curated list of playlists from SPOTIFY is gone, my NAS drive cannot be connected.  Every time I log in to that JOKE that Sonos refers to as its APP, I must manually reconnect all of my eight speakers electronically to make the system work at all, to enjoy any music on a weekend morning.   Some technology companies have life support that will connect and diagnose problems directly, but SONOS technicians are evidently unable or unwilling to do this. 

Yesterday I uninstalled the App and Reinstalled it, unplugged all my speakers throughout the house and left them unplugged for a full shutdown and then plugged them back in progressively hoping for a full rebuild (I did that a few times to refresh the system back in the dimly remembered times when it was actually working!)  But still, the new App cannot seem to install or remember anything at all, I have only a handful of remembered albums after nearly 2.5 months of this total FAILURE on my system.

Total SILENCE from the Failed SONOS company on their inability to repair this technological failure, and the accompanying massive failure of customer service it represents. Meanwhile, as if nothing has happened, I get the cheery new emails hustling their latest Headphones!   What goddam PLANET are these people living on? 

Michael Utvich, Former Sonos Customer

Hi @MUTVICH,

Theres not enough information in your post to do a full diagnosis of the problems you’re seeing, but it sounds like your setup is having some mDNS device discovery issues and/or some form of network interference so perhaps start with this link:

https://support.sonos.com/s/article/3286

Sometimes mDNS discovery issues can arise from misconfigured settings on your router, or things running on your mobile controller device arising from some recent changes to the Sonos App.

it can sometimes be simple things like Apps/software running on the mobile ‘controller’ device that interfere with ‘device discovery’ Examples to perhaps consider are…

• VPN Client 
• Firewall software
• Antivirus software
• WiFi Calling/Dial assist
• Private network address (MAC address spoofing)
• Mobile data enabled for the Sonos App  

So if relevant, consider temporarily disabling these features, even if just to see if that may fix your device ‘discovery’ issue.

In your post aswell, you mention playing locally held music tracks, which I presume are from files/folders shared over your network. The new Sonos App will only play such library files if the folder is now being shared using the SMBv2 (or higher) sharing protocol. The previous App prior to early May, did play tracks using either SMBv1 or HTTP shares, but note these shares are no longer supported. So if that’s relevant to your local setup, then you may need to address those sharing issues. See this Sonos Support link:

https://support.sonos.com/en-us/article/add-your-music-library-to-sonos

If you do find your issues persist despite the things outlined above, it maybe best to reproduce the issues mentioned and then immediately submit a Sonos system diagnostic report from within the Sonos App, note it’s reference and then contact/chat with Sonos Support Staff via this LINK and see what the Sonos Staff can perhaps suggest to help you resolve the matter.

I hear that Mdns issues can also arise out of a buggy POS app. This is usually the case when a company releases a buggy AF app and then takes months to fix it. Just guessing though. 

Sonos is the worst audio system ever.

I unplugged my Verizon modem and moved it. Now my speakers no longer connect. I will have to spend the next hour trying to reconnect everything.

There is something VERY VERY VERY wrong when the much time and effort must be spent to listen to music when I have spent good money on a product that does not work reliably!!! Sonos needs to apologize to the all the customers who have tried endlessly to stick with this product and make it work despite the constant set backs and frustration.

I do not recommend this product to anyone when they ask and would not recommend it ever.